Request failed, trying again: Sending GET to NetBox

[srilaxmiwas]

Hello,
Can you please help me with resolving below error.

2023-07-31 12:13:40,980 - WARNING: Request failed, trying again: Sending GET to 'https://netboxip:443/api/virtualization/interfaces/?limit=200&exclude=config_context'
2023-07-31 12:14:11,032 - WARNING: Request failed, trying again: Sending GET to 'https://netboxip:443/api/virtualization/interfaces/?limit=200&exclude=config_context'
2023-07-31 12:14:41,086 - WARNING: Request failed, trying again: Sending GET to 'https://netboxip:443/api/virtualization/interfaces/?limit=200&exclude=config_context'
2023-07-31 12:15:11,123 - WARNING: Request failed, trying again: Sending GET to 'https://netboxip:443/api/virtualization/interfaces/?limit=200&exclude=config_context'
ERROR: Giving up after 4 retries.

Thanks

[candlerb]

What software is generating this log message? The problem is almost certainly with the configuration of that software, not with Netbox.

Some possibilities are:

• it doesn't see a valid certificate from Netbox (almost certainly the case if you're using an IP address in the URL, rather than a domain name) and you've not configured it to ignore certificate errors
• it's not authenticating properly to Netbox

If you can get it to log the status code and request body returned by Netbox, it may give you a better clue what's going on. However if it's dropping the connection due to an invalid certificate, it won't even get that far.

[srilaxmiwas]

We installed tool to sync data from different Vcenter sources to a NetBox instance.

I can access netbox using IP address and fqdn
with IP address:

with FQDN:

2023-07-31 16:17:22,579 - INFO: Starting NetBox Sync v1.5.0 (2023-07-07)
2023-07-31 16:17:22,629 - INFO: Successfully connected to NetBox 'netboxip'
2023-07-31 16:17:22,629 - INFO: Initializing sources
2023-07-31 16:17:22,758 - INFO: Successfully connected to vCenter SDK 'vcenterip'
2023-07-31 16:17:22,759 - INFO: Querying necessary objects from NetBox. This might take a while.
2023-07-31 16:17:57,396 - WARNING: Request failed, trying again: Sending GET to 'https://netboxip:443/api/virtualization/interfaces/?limit=200&exclude=config_context'
2023-07-31 16:18:27,446 - WARNING: Request failed, trying again: Sending GET to 'https://netboxip:443/api/virtualization/interfaces/?limit=200&exclude=config_context'
2023-07-31 16:18:57,498 - WARNING: Request failed, trying again: Sending GET to 'https://netboxip:443/api/virtualization/interfaces/?limit=200&exclude=config_context'
2023-07-31 16:19:27,539 - WARNING: Request failed, trying again: Sending GET to 'https://netboxip:443/api/virtualization/interfaces/?limit=200&exclude=config_context'
ERROR: Giving up after 4 retries.

[candlerb]

We installed tool to sync data from different Vcenter sources to a NetBox instance.

Then I suggest the correct place to ask the question is with the vendor or supplier of that tool - which you haven't even named, although the logs suggest it's something called "Netbox Sync v1.5.0"

Notice the "not secure" in your web browser. My guess is that the tool is also objecting to the bad certificate, and needs to be configured to accept it.