Cannot connect to the service

[Xyz00777]

Buyed in the last day an Renpho Scale because i saw its compatible, sadly im unable to connect it. Where can i find any log? because the error message "Cannot connect to the service" is not really mutch to find out why its not working :(

[MEDumont]

+1 on this. I do have the old Renpho account and app and I tried to set it up with a proxy and without. Still getting a "Cannot connect to service".

[pisolofin]

I have the same issue.
Could the problem be related to the captcha that appears after logging into the RENPHO account?

[KiloMeater24]

Same here, cannot connect to the service. any tips would be appreciated.

[antoinebou12]

They added a lot of security. I don't know if I can fix it.

[antoinebou12]

I have added a proxy options so if you used the proxy it's should work

[pisolofin]

I just tried, but I get unknown_error message

[antoinebou12]

Try this proxy add http://35.185.196.38:3128
https://hidemy.io/en/proxy-list/?type=s#list
find a https,http proxy

Delete the folder of renpho plugin then restart the complete home asssitants not just the ui then install then restart the complete home asssitants not just the ui

with this release
https://github.com/antoinebou12/hass_renpho/releases/tag/v3.0.1.1

Try the api to check if your account worked
https://hass-renpho.vercel.app/docs

Also use renpho outdated account
https://github.com/antoinebou12/hass_renpho/assets/13888068/0bf0e48f-0582-462a-b0a2-6572dd63c860

[pisolofin]

Nothing :(

I used the account used in the application, anche i can access, the application, https://renpho.com/ and https://renpho.eu/
I tried to use https://hass-renpho.vercel.app/docs without proxy

• / works
• /auth give me 5000

[antoinebou12]

@pisolofin

The renpho account on the website is not the same as the renpho account on the phone. https://play.google.com/store/apps/details?id=com.qingniu.renpho&hl=en_US

/ works

I am getting for your login attemps AuthenticationError("Email was not registered.")

[pisolofin]

I just tried to install that app ( old version ) on my Android phone, but I cannot access / register.
After login, I'm told to install the new version.

[antoinebou12]

@pisolofin
The new app api we are working on it (very hard because encryption), but you try to download previous version of the renpho outdated app
https://apkpure.com/renpho-outdated-version/com.qingniu.renpho

[pisolofin]

I tried to install the outdated app on iPhone, but also here I cannot do login

And if I try to create a new account it tells me to use the new app

[antoinebou12]

What happening when you go back with the arrow or use the back buttons