Civicrm crashed during upgrade

[partibrejker2]

Hi, today i tried to upgrade extension and it crashed my Civicrm.
I can access Joomla normally, but when i click on Civicrm, it shows HTTP ERROR 500.

Civicrm is 4.7
Joomla 3.8.7.
PHP Version 7.0.30

[partibrejker2]

update - cannot access administrator part of Joomla. After login just blank screen.

[kcristiano]

@mlutfy I did an update today to v 3.3 that also resulted in a white screen. Reverting to v2.9 solved the issue

CiviCRM 5.1.0
PHP 5.6.33-0+deb8u1
WP 4.9.6

Here is the error from the php error log.

[Wed May 09 07:56:56.506464 2018] [proxy_fcgi:error] [pid 17520:tid 139867448293120] [client ] AH01071: Got error 'PHP message: PHP Warning: require_once(/home/members/<>/sites/<>/web/wp-content/civicrm/extensions/ca.bidon.reporterror/vendor/autoload.php): failed to open stream: No such file or directory in /home/members/<>/sites/<>.org/web/wp-content/civicrm/extensions/ca.bidon.reporterror/reporterror.php on line 9\n
PHP message: PHP Fatal error: require_once(): Failed opening required '/home/members/<>/sites/<>.org/web/wp-content/civicrm/extensions/ca.bidon.reporterror/vendor/autoload.php' (include_path='.:/home/members/<>/sites/<>.org/web/wp-content/plugins/civicrm/civicrm:/home/members/<>/sites/<>.org/web/wp-content/plugins/civicrm/civicrm/packages:/home/members/<>/sites/<>.org/web/wp-content/plugins/civicrm/civicrm/vendor/tecnickcom:/home/members/<>/sites/<>.org/web/wp-content/plugins/civicrm/civicrm/vendor/phpseclib/phpseclib/phpseclib:/home/members/<>/sites/<>.org/web/wp-content/plugins/civicrm/civicrm/vendor/pear/pear_exception:/home/members/<>/sites/<>.org/web/wp-content/plugins/civicrm/civicrm/vendor/pear/auth_sasl:/home/members/<>/sites/<>.org/web/wp-content/plugins/civicrm/civicrm/vendor/pear/net_socket:/home/members/<>/sites/<>.org/web/wp-content/plugins/civicrm/civicrm/vendor/pear/net_smtp:/home/members/<>/sites/<>.org/web/wp-content/plugins/civicrm/civicrm/vendor/pear/validate_financ...\n', referer: https://www.<>.org/wp-admin/admin.php?page=CiviCRM&q=civicrm%2Fadmin%2Fextensions&reset=1

[mlutfy]

hi @partibrejker2, did you update to the packaged version with the "vendor" directory? c.f. https://github.com/mlutfy/ca.bidon.reporterror/releases/tag/3.1 (reporterror-3.1.tar.gz)

If not, what is the method you currently use? I guess it might be good to better safeguard against this.

[kcristiano]

@mlutfy I updated via the CiviCRM extension screen the first time, then I manually retrieved the 3.3 package from the releases page.

I will try this again on the staging site we have. I did this update live on production.

[partibrejker2]

Hi Mlufty

like cristiano i updated via CiviCRM extension screen. And the error is the same.
I would appreciate if somebody could help me at least revert this.

[09-May-2018 10:29:29 Europe/*] PHP Warning: require_once(*/media/civicrm/ext/ca.bidon.reporterror/vendor/autoload.php): failed to open stream: No such file or directory in */media/civicrm/ext/ca.bidon.reporterror/reporterror.php on line 9 [09-May-2018 10:29:29 Europe/*] PHP Fatal error: require_once(): Failed opening required '*/media/civicrm/ext/ca.bidon.reporterror/vendor/autoload.php' (include_path='.:/*/administrator/components/com_civicrm/civicrm:/*/administrator/components/com_civicrm/civicrm/packages:/*/administrator/components/com_civicrm/civicrm/vendor/tecnickcom:/*/administrator/components/com_civicrm/civicrm/vendor/phpseclib/phpseclib/phpseclib:/*/administrator/components/com_civicrm/civicrm/vendor/pear/pear_exception:/*/administrator/components/com_civicrm/civicrm/vendor/pear/auth_sasl:/*/administrator/components/com_civicrm/civicrm/vendor/pear/net_socket:/*/administrator/components/com_civicrm/civicrm/vendor/pear/net_smtp:/home/evoli in /*/media/civicrm/ext/ca.bidon.reporterror/reporterror.php on line 9

[mlutfy]

I deleted the release node from civicrm.org. (although some may still have it in their cache)

[kcristiano]

I just tried a direct download and I don't see a vendor directory in the extension.

[mlutfy]

I just tried a direct download and I don't see a vendor directory in the extension.

Using: https://github.com/mlutfy/ca.bidon.reporterror/releases/download/3.1/reporterror-3.1.tar.gz ?

[kcristiano]

I should have included the link.

I used https://github.com/mlutfy/ca.bidon.reporterror/archive/3.1.zip

not https://github.com/mlutfy/ca.bidon.reporterror/releases/download/3.1/reporterror-3.1.tar.gz

Off to try again. Still unsure why the CiviCRM updater failed.

UPDATE: of course that worked. I did have to manually update the extension db and the cache, but as this is a manual update, that does make sense.

[partibrejker2]

so, what do i do to get my website back? :)

[mlutfy]

@partibrejker2 Update manually the extension using: https://github.com/mlutfy/ca.bidon.reporterror/releases/download/3.1/reporterror-3.1.tar.gz

[partibrejker2]

i have never done it before.
Do i just copy the files?
If so, do i just copy them to : media/civicrm/ext ?

Do i have to do anything in the database?

thank you for your help

[mlutfy]

yep, that should work.

Worst case, you can also try deleting the ca.bidon.reporterror directory, then go to Admin > System > Extension, click 'refresh', then re-install (I updated the link there).

[partibrejker2]

Thx,

i had to delete it.
Now:

[mlutfy]

Getting there .. ;)

Can you refresh your extension list and try again? I updated for a zip file.