License error: AuthorizationError: License expired

[jiepan1]

the error:

mixcr --help
License error: Authorization Error: License expired
how can I inquire for offline license

[mizraelson]

Hi,

MiXCR requires internet access to periodically validate license key. For running MiXCR in the environment with restricted internet access, please add the following MiXCR IPs to the whitelist in the firewall settings:

IPv4:
75.2.96.100
99.83.215.63

IPv6:
2600:9000:a403:55e8:f9c1:f443:773b:4192
2600:9000:a51b:2483:639d:d5a9:270f:6439

[rashidma]

Hello,
I am using nextneopi and got this error:
Command error:
IMPORTANT: MiXCR will use at most 12000MB of RAM,
use -Xmx to change automatically set heap size (i.e. -Xmx50g to set heap size to 50 Gb)
License manager thread died.
License error: AuthorizationError: License expired

I was using ethernet with a firewall setting. Now, I am using a wifi. In both cases I am getting same error.
Please help.
Thanks

[mizraelson]

Hi, did you whitelist the IPs mentioned above?

Pv4:
75.2.96.100
99.83.215.63

IPv6:
2600:9000:a403:55e8:f9c1:f443:773b:4192
2600:9000:a51b:2483:639d:d5a9:270f:6439

[rashidma]

Hello mizraelson,
I did added the IPs using iptables. Please see below the output of "iptables =L":

Chain INPUT (policy ACCEPT)
target prot opt source destination
ACCEPT all -- a3856255e003c403d.awsglobalaccelerator.com anywhere
ACCEPT all -- a3856255e003c403d.awsglobalaccelerator.com anywhere

Still mixcr is complaining as below:

Command error:
IMPORTANT: MiXCR will use at most 12000MB of RAM,
use -Xmx to change automatically set heap size (i.e. -Xmx50g to set heap size to 50 Gb)
License manager thread died.
License error: AuthorizationError: License expired

Please let me know how to solve this issue.

Thanks