Clean up templates

Author: terrillmoore

.github/ISSUE_TEMPLATE/bug_report.md

@@ -8,19 +8,23 @@ assignees: terrillmoore
 ---
 
 **Describe the bug**
-A clear and concise description of what the bug is. _If you're not sure it's a bug, please file a Support Request instead._ A bug is a problem in the code, where you do something that the documentation says should work, but doesn't and you have reason to believe it's a defect in the code. Wireless is tricky; if in doubt, start with a support request, rather than a bug report.
+
+A clear and concise description of what the bug is. _If you're not sure it's a bug, please file a Support Request instead._ A bug is a problem in the code, where you do something that the documentation says should work, but doesn't; _and_ you have reason to believe it's not working due to a defect in the code.
+
+Wireless is tricky; if in doubt, start with a support request, rather than a bug report.
 
 **Environment**
+
 - Version of LMIC being used: 
 - Version of Arduino IDE being used:
-- Network provider:
+- Network provider (The Things Network, Swisscom, ChirpStack, etc.)
 - Region (EU868, US915, etc.)
 - Board (MCCI Catena, Adafruit Feather M0, Heltec, etc.)
 - CPU (AVR, STM32L0, etc.)
 - Radio (HopeRF, SX1276, etc.)
 
 **To Reproduce**
-Steps to reproduce the behavior:
+Steps to reproduce the problem.
 
 **Expected behavior**
 A clear and concise description of what you expected to happen.

.github/ISSUE_TEMPLATE/support-request.md

@@ -1,7 +1,7 @@
 ---
 name: Support request
 about: Ask for help on a problem
-title: "[SUPPORT]"
+title: ""
 labels: question
 assignees: terrillmoore
 
@@ -11,8 +11,12 @@ assignees: terrillmoore
 A clear and concise description of the problem you're facing and what you'd like help with.
 
 **Environment**
+
+This information is all important; it's hard to help without a complete set of answers.
+
 - Version of LMIC being used: 
 - Version of Arduino IDE being used:
-- Network provider:
+- Network provider (The Things Network, Swisscom, ChirpStack, etc.)
 - Region (EU868, US915, etc.)
-- Board (MCCI Catena, Adafruit Feather M0, Heltec, etc.)
+- Board (MCCI Catena, Adafruit Feather M0, Heltec Wi-Fi LoRa 32 v2, etc.)
+- Radio (HopeRF, SX1276, etc.)