Check if there are more email validations

[mblayman]

A customer reported that the sign in email went to their spam folder. I should check if there are more validations that I can add to the email sending to improve the delivery rate and trustworthiness.

[mblayman]

I added TXT DMARC records to both JourneyInbox and School Desk. On the stream, SendGrid was still showing failed validation.

The SendGrid reputation score is at 15% as of 2/27/25. For the last month:

• 317 total
• 285 delivered
• 10 bounces
• 5 spam

[mblayman]

If there is no improvement, maybe captcha is required.

Check https://app.sendgrid.com/settings/sender_auth to see if the DMARC stuff is present.

[mblayman]

Maybe setup Valimail if necessary: https://www.twilio.com/docs/sendgrid/ui/sending-email/how-to-implement-dmarc