Language Persistnet through out the flow

Author: badri-singhal

app/agents/voice/breeze_buddy/workflows/order_confirmation/websocket_bot.py

@@ -538,7 +538,7 @@ def _get_flow_config(self):
             ),
             FlowsFunctionSchema(
                 name="cancel_order",
-                description="Call this function to cancel the user's order. If the user gives a reason for cancellation, pass it.",
+                description="Call this function if the customer explicitly asks to cancel the order. If the user gives a reason for cancellation, pass it.",
                 handler=self._deny_order_handler,
                 properties={
                     "reason": {
@@ -568,7 +568,7 @@ def _get_flow_config(self):
             ),
             FlowsFunctionSchema(
                 name="cancel_order",
-                description="Call this function to cancel the user's order. If the user gives a reason for cancellation, pass it.",
+                description="Call this function if the customer explicitly asks to cancel the order. If the user gives a reason for cancellation, pass it.",
                 handler=self._deny_order_handler,
                 properties={
                     "reason": {
@@ -599,6 +599,13 @@ def _get_flow_config(self):
                 properties={},
                 required=[],
             ),
+            FlowsFunctionSchema(
+                name="user_busy",
+                description="Call this function if the user says they are busy or it's not a good time to talk.",
+                handler=self._user_busy_handler,
+                properties={},
+                required=[],
+            ),
         ]
 
         # Address update functions
@@ -659,7 +666,7 @@ def _get_flow_config(self):
                     "task_messages": [
                         {
                             "role": "system",
-                            "content": "The order is confirmed. Say: 'Thank you for confirming your order. Your order will be delivered soon. Have a good day'",
+                            "content": "Thank you for confirming your order. Your order will be delivered soon. Have a good day.",
                         }
                     ],
                     "post_actions": [
@@ -671,7 +678,7 @@ def _get_flow_config(self):
                     "task_messages": [
                         {
                             "role": "system",
-                            "content": "The user confirmed the order but asked a question. Say: 'Thank you for confirming the order. I am here just to confirm your order, for any questions related to the order please refer to the website for more details. Have a good day.'",
+                            "content": "Thank you for confirming the order. I am here just to confirm your order, for any questions related to the order please refer to the website for more details. Have a good day.",
                         }
                     ],
                     "post_actions": [
@@ -683,7 +690,7 @@ def _get_flow_config(self):
                     "task_messages": [
                         {
                             "role": "system",
-                            "content": "The order is cancelled. Say: 'I understand you don't want to proceed with this order. I am cancelling your order. Thank you for your time.'",
+                            "content": "I understand you don't want to proceed with this order. I am cancelling your order. Thank you for your time.",
                         }
                     ],
                     "post_actions": [
@@ -695,7 +702,7 @@ def _get_flow_config(self):
                     "task_messages": [
                         {
                             "role": "system",
-                            "content": "The user is busy. Say: 'I understand. I will call you back later. Thank you for your time.'",
+                            "content": "I understand. I will call you back later. Thank you for your time.",
                         }
                     ],
                     "post_actions": [
@@ -707,7 +714,7 @@ def _get_flow_config(self):
                     "task_messages": [
                         {
                             "role": "system",
-                            "content": f"The user asked an unrelated question. Say: 'I'm not able to help you with that right now, but you can find all the latest details on the {self.shop_name} website. Regarding your order, would you like to confirm it?'",
+                            "content": f"I'm not able to help you with that right now, but you can find all the latest details on the {self.shop_name} website. Regarding your order, would you like to confirm it?",
                         }
                     ],
                     "functions": order_functions,