New User - email commands not responding (generator: status)

[johngrabo]

Checklist

• I made sure that there are no existing issues or discussions - open issues,closed issues,open discussion, closed discussion - which may answer my question or that I could contribute my information to.
• I have read the Known Issues Wiki Page and my question / issue is not listed.
• I have provided the version of the software and the operating system in my post.
• If I have an issue with genmon not communicating with the controller, I have read and followed the serial troubleshooting guide.
• I have included the generator make and model in my submission.

Version

Genmon Version: 1.19.05
Generac Evolution 1 (AC)
Generac Firmware: 1.18
Product Type (gs)

• 22KW/999 GUARD-NO T/SW AL
  Model Number
• G0070420

Have you submitted your log files from the About page? Note that outbound email must be working for logs to be submitted.

I have submitted logs

What is/are your question(s)?

When sending email commands to genmon, I can see the emails go into the generator folder / label and then be processed into the processed folder, but no results are returned. For example, I send an email with the subject generator: status and nothing is returned.
I do get email notifications when I exercise the generator without issues

Additional information

No response

[jgyates]

I have not received any logs.

Do you have inbound and outbound email setup and working? This is separate setting from outbound vs inbound email.

To send logs you must have outboud email setup. To receive commands you must have inbound email setup.

if you do have both setup are you seeing any errors in /var/log/mymail.log?

[jgyates]

If you are seeing the emails get moved to the processed folder then genmon is processing the received email. I would look at the sent folder of the email account used. This should show any response. If no emails are there then look at your /var/log/mymail.log folder on the pi

[jgyates]

email command will be responded with the subject "Genmon Command Response at " and the body will have the response.

I just tested this and it is working for me.

Also, be sure to check your spam folder to make sure the emails are not getting blocked by the sender.

[johngrabo]

The is what I see in the log:
2025-05-25 18:22:34,413 : Resetting email thread : 'NoneType' object is not subscriptable : mymail.py:516
2025-05-25 18:24:40,534 : IMAP enabled
2025-05-25 18:25:31,554 : Resetting email thread : 'NoneType' object is not subscriptable : mymail.py:516
2025-05-25 18:26:49,405 : Resetting email thread : 'NoneType' object is not subscriptable : mymail.py:516
2025-05-25 18:33:15,430 : IMAP enabled
2025-05-25 19:09:15,441 : IMAP enabled
2025-05-25 20:56:47,432 : IMAP enabled

[jgyates]

The "IMAP enabled" is logged every time the software is started so it looks like there a no errors in your last three software restarts. I am not sure what the errors earlier are, possibly if the email settings were not correct. If you see that error again let me know.

Do you see the sent email in the email account sent folder with the subject "Genmon Command Response at Sitename" where sitename is the site name you selected in the genmon settings?

You can get additional loging to /var/log/mymail.log if you add this line to /etc/genmon/mymail.log

 debug=True

A line containing the sender email address field will be printed for each email sent if debug=True is in the conf file.

[johngrabo]

ok, so I purged all the existing emails from the email account, and tested sending a couple of commands again and now they are responding as expected.

I will close this out. Thank you for your assistance