having trouble setting up the proxy with webshare.io

[amrixahmad]

hi i bought the recommended residential proxy package and i've set up the username and password as per instructions:

ytt_api = YouTubeTranscriptApi(
proxy_config=WebshareProxyConfig(
proxy_username=PROXY_USERNAME,
proxy_password=PROXY_PASSWORD,
)
)

but when i test it i get the following error:
{
"detail": "HTTPSConnectionPool(host='www.youtube.com', port=443): Max retries exceeded with url: /watch?v=Yk-Ju-fqPP4 (Caused by ProxyError('Unable to connect to proxy', OSError('Tunnel connection failed: 407 Proxy Authentication Required')))"
}

i'm not sure what this means and i can't find anything about it in the webshare website. please help. thank you

[jdepoix]

Hi @amrixahmad!

A few things to narrow it down:

• Could you please share the part of the code which is fetching the transcript?
• which package did you purchase exactly?
• Please double check that you are using the correct "Proxy Username"/"Proxy Password" from https://dashboard.webshare.io/proxy/settings (don't use the credentials you are using to log into Webshare!)

[jdepoix]

Thank you for the information!

Are you deploying this somewhere? If so, do you also have these issues locally? You might need to specifically allow connections to Webshare if it's deployed on some cloud service depending on your security settings.

[amrixahmad]

yes the script is deployed on replit. by any chance do you know if replit needs extra config? if not can you suggest a deployment setup that is easiest for my case? thank you again!

[jdepoix]

Does it work locally, before deployment?

[amrixahmad]

yes it works perfect on localhost. that's why it's so strange to me

[jdepoix]

Okay, then it's definitely an issue with replit's network settings. I don't have any experience with replit, but it's probably best to reach out to their support if you are not able to figure out how to change it!

I will close this now, as there isn't much I can do on my end, but feel free to share your solution once you've found it, as it might be useful to others running into the same problem in the future! 🙂