Philips Hue Won't Connect

[Infinitymann]

Describe the bug
When logging in to the Philips Hue Cloud I am not able to use the get lights or get groups function

To Reproduce
Steps to reproduce the behavior:

1. Go to Configure Lights > Philips Hue
2. Check the box Connect to Philips Hue
3. Check the box Use Remote API
4. Click the button Login to Hue Cloud
5. Sign in to Hue Cloud
6. Grant permission to Presence Light
7. Return to Presence Light

Expected behavior
Upon clicking the Get Hue Lights or Get Hue Groups buttons a drop-down box should appear and allow me to select the lights/groups I want to connect to

Screenshots
If applicable, add screenshots to help explain your problem.

Further details

• OS: Windows 11
• PresenceLight App Type: AppPackage
• PresenceLight Build: Store
• PresenceLight Version 5.9.2
• Did you clear settings.json Yes (C:\Users\username\AppData\Local\Packages\37828IsaacLevin.197278F15330A.SomeValue\LocalState\settings.json
• ASP.NET Core version

[isaacrlevin]

Do you have a Hue Bridge properly configured?

[Infinitymann]

I do. I have tried entering the IP address and discovering the bridge after the button press on the bridge and it fails to connect as well. In some cases it connects, but doesn't retrieve the lists of lights or groups.

…

On Wed, Aug 13, 2025, 12:47 PM Isaac Levin ***@***.***> wrote: *isaacrlevin* left a comment (isaacrlevin/presencelight#969) <#969 (comment)> Do you have a Hue Bridge properly configured? — Reply to this email directly, view it on GitHub <#969 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ADFI3THEW6CSACWJ6RBRY6T3NN22FAVCNFSM6AAAAACCYJXHLSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTCOBUHA3TONRSG4> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[isaacrlevin]

I do. I have tried entering the IP address and discovering the bridge after
the button press on the bridge and it fails to connect as well. In some
cases it connects, but doesn't retrieve the lists of lights or groups.
…

What Bridge do you have? I just tested on my Bridge v1 and it worked for me

[Infinitymann]

Model: BSB002 Firmware Version: 1973038060 This application worked fine on my old laptop. Once I got a new one it stopped working.

…

On Fri, Aug 29, 2025 at 10:53 AM Isaac Levin ***@***.***> wrote: *isaacrlevin* left a comment (isaacrlevin/presencelight#969) <#969 (comment)> I do. I have tried entering the IP address and discovering the bridge after the button press on the bridge and it fails to connect as well. In some cases it connects, but doesn't retrieve the lists of lights or groups. … <#m_-2544656425256927299_> What Bridge do you have? — Reply to this email directly, view it on GitHub <#969 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ADFI3TFDMJYNRP3O7CO2SPD3QBZOVAVCNFSM6AAAAACCYJXHLSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTEMZXGUYDCNJUG4> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[isaacrlevin]

Are there any error logs you can provide?

[Infinitymann]

All of the logs just have informational entries, no errors. When I try connecting to the cloud or bridge no new logs appear showing an error. I'm looking in the C:\Users\[Your Username]\AppData\Local\PresenceLight\logs\DesktopClient folder. I've attached a sample of the most recent log file. I've also attached the hutetoken.cache file which shows no API key being populated.

…

On Wed, Sep 3, 2025 at 5:10 PM Isaac Levin ***@***.***> wrote: *isaacrlevin* left a comment (isaacrlevin/presencelight#969) <#969 (comment)> Are there any error logs you can provide? — Reply to this email directly, view it on GitHub <#969 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ADFI3TEJFVIAKL54UVPKP4L3Q5RNXAVCNFSM6AAAAACCYJXHLSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTENJQHE3TENJWGA> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[isaacrlevin]

Looks like the attachment didn't go through, try doing it directly in GitHub

[Infinitymann]

huetoken.cache.txt

log-2025090408.json

[isaacrlevin]

Hmmm literally nothing. Can you uninstall that version, remove the folder from AppPackage directory and install the Nightly version?
https://presencelight.blob.core.windows.net/nightly/index.html

[Infinitymann]

The nightly build worked using the Connect to Philips Hue > Enter bridge IP address > Register Bridge > Push button option. The Use Remote API option did not work however FYI. Thanks for your help!

…

On Thu, Sep 4, 2025 at 12:55 PM Isaac Levin ***@***.***> wrote: *isaacrlevin* left a comment (isaacrlevin/presencelight#969) <#969 (comment)> Hmmm literally nothing. Can you uninstall that version, remove the folder from AppPackage directory and install the Nightly version? https://presencelight.blob.core.windows.net/nightly/index.html — Reply to this email directly, view it on GitHub <#969 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ADFI3TGUFRZB5U67Q5MEU6L3RB4HVAVCNFSM6AAAAACCYJXHLSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTENJUHA3DQNBRGM> . You are receiving this because you authored the thread.Message ID: ***@***.***>