Broken Agents (Root Agent, Roadside Agent) on Auto-Insurance-Agent

[Needium66]

Name of sample affected

python/agents/auto-insurance-agent

Description of issue

The agents are either responding slowly to inputs/questions or outrightly unable to expected response during interactions after deployment

Environment

e.g.

• OS & Architecture: Windows 11 (amd64)
• Python version: 3.10.12

Reproduction steps or code

Input: hi
[root_agent]: Hello! Welcome to Cymbal Auto Insurance! May I please have your member ID?
Input: 37184324
Input: 37184324
Input: My car broke down and I need help
[roadside_agent]: What can I help you with? I can dispatch services for towing, jump starting, refilling fuel, changing tires, or helping if you're locked out of your vehicle.

And what is your location? You can give me an address or an approximate location by cross street.
Input: I ran out of gas. I'm on the shoulder of eastbound I-70 near the Kipling exit.
[roadside_agent]: I understand you're on the shoulder of eastbound I-70 near the Kipling exit. I'm unable to process your request at this moment.

[root_agent]: I apologize that the roadside assistance agent was unable to process your request. How can I help you today?

Error log

Latency and no response to member ID inputs
[roadside_agent]: I understand you're on the shoulder of eastbound I-70 near the Kipling exit. I'm unable to process your request at this moment.
[root_agent]: I apologize that the roadside assistance agent was unable to process your request. How can I help you today?

[ssvaidyanathan]

@Needium66 - can you confirm the agent was able to load all the tools? as I see you opened another issue #367 related to this

[Needium66]

@ssvaidyanathan - Yes, all the tools got loaded after deployment, but there was latency and some unexpected responses while interacting with it.

[ssvaidyanathan]

I see - When you gave the memberId, the agent should greet you with a member name. I dont see that in the output you shared. Can you please confirm the calls went to Apigee and the response came back out?

[Needium66]

@ssvaidyanathan - you got it. It did not provide the member name. Then, the response for the roadside agent was out of line too.

[ssvaidyanathan]

@Needium66 - can you check if the calls to Apigee are happening and the response you are getting please. You can check that on Apigee console or I am happy to jump on a call with you to see whats going on.

[Needium66]

@ssvaidyanathan- i cleaned up my Apigee environment after tinkering with it a little bit, because of the cost I was incurring. I can redeploy it again so that the behavior can be reproduced live. Should I reach out to you here when I redeploy or else would you want me to go about it?

[Needium66]

@ssvaidyanathan - just wanted to add also that I used Google API Explorer on the console to make calls to the Apigee and all of them were successful. I have a screenshot of it, but it contains some sensitive info, so i cannot share it here.

[ssvaidyanathan]

@ssvaidyanathan- i cleaned up my Apigee environment after tinkering with it a little bit, because of the cost I was incurring. I can redeploy it again so that the behavior can be reproduced live. Should I reach out to you here when I redeploy or else would you want me to go about it?

Sure - just comment here once you have the setup back

[ssvaidyanathan]

@ssvaidyanathan - just wanted to add also that I used Google API Explorer on the console to make calls to the Apigee and all of them were successful. I have a screenshot of it, but it contains some sensitive info, so i cannot share it here.

Did you try calling the APIs and see if you got the response.., For example, list Members?

[Needium66]

@ssvaidyanathan No. I did not make any calls to list Members. I will redeploy and make a comment to let you know.

[Needium66]

@ssvaidyanathan - I have redeployed it and the environment is up now.