Inconsistent subscription status display after cancellation

[qasumitbagthariya]

Describe the Bug

After cancelling a subscription, the status is not consistent across different areas.

To Reproduce

1. Checkout with a subscription product.
2. Cancel the subscription (either from frontend or backend).

Screenshots

pending.cancellation.mov

Expected Behavior

All sections (Orders, Subscriptions, both frontend and backend) should consistently reflect the "cancelled" status after the subscription is cancelled.

Actual Behavior

1. Backend Orders section shows status as "pending subscription".
2. My Account > Subscriptions also shows "pending subscription".
3. But My Account > Orders shows status as "cancelled".

Environment

• WordPress Version 6.8.2
• WooCommerce Version 10.0.3
• Plugin Version
• Browser [e.g. Chrome, Safari] and Version
• Any other plugins installed

Additional Details

System status

<!--If applicable, paste the system status here. Please ensure you redact or remove any identifying information. -->

[iamdharmesh]

While reviewing the PR for this issue, I noticed that the report doesn’t contain the background details and all the necessary information. So, I’m adding some missing context to the initial report:

Subscriptions Behaviour:

Cancelling a subscription will not immediately cancel it, which is the expected behaviour. Since the user has already paid for a specific term, the subscription will remain active until the pre-paid term is completed. Quoting the official docs:

When a customer manually cancels a subscription, its status typically does not immediately transition to Cancelled. If the subscription has a pre-paid term that has not yet been fulfilled, it’s assigned Pending-Cancellation.

About the Reported Issue:

The GoCardless payment gateway has special handling that marks an order as processing for subscriptions, allowing immediate access and uninterrupted renewals. The order status is later updated once the payment status is finalized, which takes 2–7 days depending on the selected scheme.

During this period, the order remains in processing without the payment being confirmed. If a subscription is cancelled by the user during this time (when the payment is not confirmed), it should immediately transition to Cancelled instead of Pending Cancellation.

However, if the order payment is already confirmed, subscription cancellations should follow the expected behaviour and go through Pending Cancellation.

Summary:

• Subscription Order payment is confirmed:

  • User cancels the subscription → Status should update to Pending Cancellation until the pre-paid term is completed, after which it will be auto-cancelled.

• Subscription Order payment is not confirmed/pending:

  • GoCardless payment is cancelled → Order status should update to Cancelled and subscription status should update to Cancelled immediately. (This is already handled in Ensure the subscription is cancelled immediately when the payment is cancelled. #50)
  • User cancels the subscription → Subscription status should update to Cancelled immediately. ❌ This is not happening currently, and this report is for this issue.