🚀 Feature Request: Inventory SimpleHelp ID in glpi-agent

[ctos-ch]

Your idea

🚀 Feature Request: Inventory SimpleHelp ID in glpi-agent

Summary:

Add support in glpi-agent to automatically inventory the SimpleHelp ID of a machine, which is essential for environments using SimpleHelp for remote support.

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Background:

SimpleHelp is a widely used remote support and access tool. Each client machine has a unique identifier (SimpleHelp ID), which is used to establish remote sessions. Currently, glpi-agent does not collect this identifier, requiring manual tracking or external scripts.

Automating this process would improve asset visibility and streamline remote support workflows.

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Technical Details:

• Confirmed File Path for SimpleHelp ID:

  C:\ProgramData\JWrapper-Remote Access\JWAppsSharedConfig\sgalive
  
  
  

• File Content Example:
  ID=SG_123456789012

Benefits:

• Centralized visibility of SimpleHelp IDs.
• Reduced manual effort and risk of errors.
• Seamless integration between GLPI and remote support tools.

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PowerShell Script Example:

# Path to the SimpleHelp ID file
$SimpleHelpIDFile = "C:\ProgramData\JWrapper-Remote Access\JWAppsSharedConfig\sgalive"

# Check if the file exists
if (Test-Path $SimpleHelpIDFile) {
  try {
      $content = Get-Content $SimpleHelpIDFile -ErrorAction Stop
      $idLine = $content | Where-Object { $_ -match "^ID=SG(_SG)?_(-?\d+)" }

      if ($idLine -match "^ID=SG(_SG)?_(-?\d+)") {
          $formattedID = "SG_" + $matches[2]
          $link = "simplehelp://?JW_machine=$formattedID"
          Write-Output "SimpleHelp ID: $formattedID"
          Write-Output "Technician Link: $link"
      } else {
          Write-Warning "ID not found or does not match the expected format."
      }
  } catch {
      Write-Warning "Error reading the file: $_"
  }
} else {
  Write-Warning "SimpleHelp ID file not found at $SimpleHelpIDFile"
}

[g-bougard]

Hi @ctos-ch

following your sample, I was able to prepare a GLPI-Agent module to find SimpleHelp ID: SimpleHelp.pm.zip

You can unzip the included perl module under: C:\Program Files\GLPI-Agent\perl\agent\GLPI\Agent\Task\Inventory\Generic\Remote_Mgmt\SimpleHelp.pm

This module only permits to report the ID to GLPI. For the link part, you'll have to request a GLPI update, after the code would have been merged in GLPI-Agent.

This module only is only targeting windows as you only shared the data for windows. But I saw on the site the software can also be installed on linux or macos. Do you know how we can find the ID on these platform ? I quickly check their documentation, but didn't find an answer.