GLPI-Agent keeps rolling back on installation

[furby72]

Documentation & bug reporting acknowledgment

Yes, I read it

Describe your problem

I try to install the GLPI-Agent (Version 1.12 x64) using the MSI-Installer in our business environment. I first tried it at home in a test installation and all worked fine. In business environment, the Installation almost finishes and at the end the status says its "rolling back action" and redos the complete installation process. After that, the following message appears:

GLPI Agent 1.12 Setup Wizard ended prematurely
GLPI Agend 1.12 Setup Wizard ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run Setup Wizard again. Click the Finish button to exit the Setup Wizard.

There is no explanation what went wrong or what is needed to finish the installation successfully. I tried with all different options enabled or disabled but nothing changed. I tried more than one clients, some in the same VLAN, some in different VLANs but also no change. The Installation rolls back all the time.

I found a website that suggests to install with a logfile enabled and to search in the logfile for "Return value 3". There i found the following message:

ExecSecureObjects:  Error 0x8007007b: failed to get security info for object: http://<my GLPI-Servers IP>/ (sorry, no links allowed)
CustomAction ExecSecureObjects_64 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

The IP-Adress mentioned is the adress of my GLPI-Server. It seems, that the agent can't reach my server, but in the same VLAN there is no firewall between the computers and the individual firewall on server and client is offline.

[g-bougard]

Hi @furby72

MSI installer doesn't try to contact the server during installation. The error is probably due to a security policy. But this is the first time I see such error.

Can you share the installer options you're trying to use ? Do you try to use the official vbs (see the related doc here) which can help to install cleanly the agent ?

[furby72]

Thank you for the clue to use the vbs-script. That did the magic. I made a mistake at the installation-step where to put the server adress. I used the "Local Target" input field for the server adress. The script pasted the variable in the right field. This problem is solved!