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Screenshot on Windows can be a complete black screen #909

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bruno-garcia opened this issue May 12, 2025 · 1 comment
Open

Screenshot on Windows can be a complete black screen #909

bruno-garcia opened this issue May 12, 2025 · 1 comment
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@bruno-garcia
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The issue is that we're charging customers for attachments and they can't see the screenshot.
It seems like it didn't fail to get the screenshot but in practice it did. It's also very low in size compared to other screenshots.

Ideally we skip these altogether.

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@bruno-garcia bruno-garcia added the Bug Something isn't working label May 12, 2025
@tustanivsky
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Do we have a link to the corresponding event to check if it's a GPU crash? The 0x8000 error code and ReportGPUCrash frame in the stack trace can help to identify it.

Which UE and SDK version customer uses?
Any logs/breadcrumbs could be helpful as well.

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@bruno-garcia @tustanivsky