Add Spam Detection to docs.mdx (#9806)

jas-kas · michellewzhang · lizokm · web-flow · commit 338978d0c0aa · 2024-06-03T17:03:37.000-04:00
* Add Spam Detection to docs.mdx Includes: - Manual marking as spam - Auto-spam detection (IN DRAFT STATE): https://www.notion.so/sentry/April-2024-Docs-Entry-for-Spam-Detection-6323e20aa152415097d33c9af5fd8bef * Update docs/product/user-feedback/index.mdx * Update docs/product/user-feedback/index.mdx Co-authored-by: Michelle Zhang <56095982+michellewzhang@users.noreply.github.com> * Update docs/product/user-feedback/index.mdx Co-authored-by: Michelle Zhang <56095982+michellewzhang@users.noreply.github.com> * Update docs/product/user-feedback/index.mdx * Update docs/product/user-feedback/index.mdx Co-authored-by: Liza Mock <liza.mock@sentry.io> * Update docs/product/user-feedback/index.mdx Co-authored-by: Liza Mock <liza.mock@sentry.io> * Update docs/product/user-feedback/index.mdx Co-authored-by: Liza Mock <liza.mock@sentry.io> * Update docs/product/user-feedback/index.mdx Co-authored-by: Liza Mock <liza.mock@sentry.io> * Update docs/product/user-feedback/index.mdx * Update docs/product/user-feedback/index.mdx * Update docs/product/user-feedback/index.mdx Co-authored-by: vivianyentran <20403606+vivianyentran@users.noreply.github.com> * Update docs/product/user-feedback/index.mdx Co-authored-by: vivianyentran <20403606+vivianyentran@users.noreply.github.com> --------- Co-authored-by: Michelle Zhang <56095982+michellewzhang@users.noreply.github.com> Co-authored-by: Liza Mock <liza.mock@sentry.io> Co-authored-by: vivianyentran <20403606+vivianyentran@users.noreply.github.com>
diff --git a/docs/product/user-feedback/index.mdx b/docs/product/user-feedback/index.mdx
@@ -53,7 +53,7 @@ You can either manually resolve user feedback submissions on the **User Feedback
 
 ![User Feedback List Triaging.](./img/user-feedback-triaging.png)
 
-You can also assign a team member to a specific user feedback submission on the **User Feedback Details** view.
+You can also assign a team member to a specific user feedback submission on the **User Feedback Details** view. If you come across user feedback that you consider spam, select the feedback(s) and click "Mark as Spam". This feedback will then be filtered out and moved to the "Spam" heading. 
 
 ## Searching for User Feedback
 
@@ -63,6 +63,15 @@ Example search: `url:*/payments/*`
 
 For a list of search fields, refer to the [search documentation](/concepts/search/searchable-properties/user-feedback/).
 
+## Spam Detection for User Feedback
+By default, Sentry auto-detects user feedback submissions that are likely to be spam and puts them in the “Spam” folder on the **User Feedback** page. This improves the quality and actionability of the feedback that are in the main list. To improve the quality of your alerts, feedback that's labeled as spam will bypass any User Feedback Alert Rules you may have configured.
+
+To make automatic spam detection possible, we use a Large Language Model that classifies messages. This language model is internal to Google Cloud Platform and no data is stored or persisted. This is part of our existing [sub-processor agreement](https://sentry.io/legal/dpa/#subprocessors).
+
+If you’d like to opt out of spam detection, turn off "Enable Spam Detection" in [Settings](https://sentry.io/orgredirect/organizations/:orgslug/settings/) > Projects > [Project Name] > User Feedback (under “Project”).
+
+
+
 ## Getting User Feedback Alerts
 
 If you have Sentry's default issue alert ("Alert me on every new issue") turned on for the project(s) with user feedback set up, then you should automatically get alerted every time new user feedback comes in via the User Feedback Widget.
