How to get help with CUETools?

[paul-jr]

I am trying to use CUETools to fix one track of a CD that I ripped that had errors in it, and CUETools silently fails. That is it does some work, but issues no error message, and stops working, and does not seem to produce any output file.

I RIPd the CD using EAC, and EAC said track 3 had sync errors. All other tracks were fine.

The following is the log that CUETools generated. The problem, I suspect is with track 3's only has 14 samples stored in accurip?

[CUETools log; Date: 9/6/2025 6:55:19 AM; Version: 2.2.6]
[CTDB TOCID: cCw7xKqyADxD8H00b4ZW3xb4AWc-] found.
Track | CTDB Status
1 | (14/14) Accurately ripped
2 | (13/14) Accurately ripped
3 | ( 2/14) Accurately ripped
4 | (14/14) Accurately ripped
5 | (14/14) Accurately ripped
6 | (14/14) Accurately ripped
7 | (14/14) Accurately ripped
8 | (14/14) Accurately ripped
[AccurateRip ID: 000d9687-005c79d2-6f0ae108] found.
Track [ CRC | V2 ] Status
01 [97dc4d22|45934d0c] (3+2/5) Accurately ripped
02 [e94efacf|c192aad3] (3+2/5) Accurately ripped
03 [a737e758|1f84154d] (0+0/5) No match
04 [dc984017|d9a76d1f] (3+2/5) Accurately ripped
05 [62ade399|6d5cc02d] (3+2/5) Accurately ripped
06 [c90b8d0c|7770a78b] (3+2/5) Accurately ripped
07 [296e92d9|3ca9f5e0] (3+2/5) Accurately ripped
08 [e536fa43|18a265d9] (3+2/5) Accurately ripped

Track Peak [ CRC32 ] [W/O NULL] [ LOG ]
-- 99.5 [C6ABA2D6] [48139D38]
01 87.9 [33D93AD6] [54F697DB] CRC32
02 89.5 [83A94D20] [9E6FDFB9] CRC32
03 83.6 [2E9BB454] [3A00244C] CRC32
04 96.7 [AEF06D2D] [9741F4E1] CRC32
05 98.2 [A0E585AA] [93D9CD7C] CRC32
06 99.5 [DE0FB838] [17C3CC3B] CRC32
07 96.4 [7DFA39E4] [4CBD8AF3] CRC32
08 98.6 [6E745A60] [2BBBC190] CRC32

[ha-korth]

https://hydrogenaudio.org/index.php/board,74.0.html
You cannot 'repair' just one track. You need to 'repair' the entire CD rip.

[paul-jr]

I understand that. Let me clarify: I RIP'd an entire CD to 8 WAV files using EAC. During the RIP, EAC complained about a sync error on only one track. All of the other 7 tracks were fine. So, I placed all 8 of the WAV files for all of the tracks - including the one with the sync error, and the other 7 w/o any problems into a folder, and I asked CUETools to repair that CD.

CUETools first asked which CD it was, and gave me a window for me to choose between three possible CD's. I chose one. Then, CUETools asked me to confirm the CD's artwork, and I OK'd that. Then, CUETools did some things as elements of the GUI showed some progress. Then it abruptly stopped w/o any error message. Furthermore, when I looked in the output folder, there was no files in it.

I put the output chatter of CUETools in the original issue.

Where can I go to get assistance with this? Can someone please help me trouble-shoot this?

[ha-korth]

Where can I go to get assistance with this? Can someone please help me trouble-shoot this?

I gave you a link to a forum.

CUETools first asked which CD it was, and gave me a window for me to choose between three possible CD's. I chose one.

Assuming you used the 'repair' script under Action: Encode, you picked the one that said 'differs in...' with the highest confidence? like 12/14

Example of choice window (the only one in this example that can be used to repair is the second one (differs in 2 samples, confidence 4))

However in the results you posted

[CUETools log; Date: 9/6/2025 6:55:19 AM; Version: 2.2.6]
[CTDB TOCID: cCw7xKqyADxD8H00b4ZW3xb4AWc-] found.
Track | CTDB Status
1 | (14/14) Accurately ripped
2 | (13/14) Accurately ripped
3 | ( 2/14) Accurately ripped
4 | (14/14) Accurately ripped
5 | (14/14) Accurately ripped
6 | (14/14) Accurately ripped
7 | (14/14) Accurately ripped
8 | (14/14) Accurately ripped

there aren't additional choices shown. The should be lines that state 'differs in nnn samples' indicating that the rip may be able to be repaired.

e,g, 3 | ( 2/14) Accurately ripped, or (12/14) differs in 14 samples

[paul-jr]

When I have used the CUETools before to repair another badly RIPd CD, it gave me a choice window.

But, this time, IT DID NOT GIVE ME A CHOICE WINDOW. It stopped before it would do that. Why would that be?

[ha-korth]

Most likely answer, the rip cannot be repaired.
If a choice window does not appear then there are 0 or 1 recovery record(s) available with enough matching samples to try a repair. I checked CTDB TOCID: cCw7xKqyADxD8H00b4ZW3xb4AWc- and only 1 recovery record is available (currently with confidence 12).
Your rip must differ by too many samples to use that recovery record.
An indicator that your rip can be repaired is that 'differs in nnn samples' I mentioned in my previous message. If you see that, that means your rip matches enough samples to use a recovery record to try a repair. If you do not see it, then too many samples differ.

[paul-jr]

Bummer.

I suggest a message be added to CUETools to indicate this to the user? "There are insufficient recovery records available on CTDB to repair track N. The track is hosed."

[ha-korth]

You could try cleaning the CD and re-ripping to see if you can get closer to a repairable rip.
Or try ripping with CUERipper.

[paul-jr]

When I first tried to rip this CD, the RIP had two tracks with sync errors, so I tried cleaning the disc. I cleaned the CD several times with water, dish soap, toothpaste and car wax. And that fixed the problem with one of the two tracks that had problems. But, track 3 though is seriously hosed still. Additional cleaning does not seem to help it.

Just FYI, I have included the log from EAC showing the current failure for track 3. Again, just FYI.

Jerry Garcia - Reflections.log