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Thanks for your interest in facebook-for-woocommerce!

If your issue is a feature request or feedback for the developers, reply with Feature Request or Feedback. If you are a developer or have a question for the developers related to code, reply with Developer Question. Your comment will be categorized accordingly, and we will read it and reply when we can.

If you have encountered a bug or a problem with the plugin, the steps below contain information to help you resolve the issue yourself and provide us information we need to help you with your problem.

Search Existing Issues

First, please search our issues to see if your problem has been reported before. There may already be a workaround or a solution to your problem. You can search our issues using the search bar near the top of our issues page; be sure to search both open and closed issues. If you do find a similar issue, leave a comment on that issue and close this one. Your comment helps us prioritize which existing issues are important and urgent.

Common Resolution Methods

If you are experiencing a problem or bug and have not found any similar issue, please try the following:

• Upgrade to the latest version of the plugin.
• Try to Resync products using the button on the plugin config page
• Reset the plugin by selecting Reconfigure > Advanced Options > Delete, and setting up this plugin again.
• Try to deactivate other plugins that you think may be interfering, then reset and set up again.

Necessary Information

If the above steps did not help, please provide the following information in your next comment in order for us to debug your problem:

• WooCommerce version
• WordPress version
• Plugin version (please note: we only support up-to-date versions of the plugin)
• A screenshot of where you see the problem (for example: if it is on Facebook, a screenshot of Facebook, if it is on WooCommerce, a screenshot of WooCommerce. If it is in multiple places, multiple screenshots.)
• The URL of your website
• The URL of your page
• The URL(s) of where you took your screenshot(s)
• (If applicable) Detailed steps you took in order to see the problem

Please include Debug Ready in your reply so our automated system can flag your issue for manual review. Please note that due to a high volume of issues, we may not be able to respond immediately.

Thanks for your patience, The Facebook Dev Team (@mengyingdu, @dmitridr, @sammul, @jieminz22)Hello,

Thanks for your interest in our plugin!

If your issue is a feature request or feedback for the developers, reply with Feature Request or Feedback. If you are a developer or have a question for the developers related to code, reply with Developer Question. Your comment will be categorized accordingly, and we will read it and reply when we can.

If you have encountered a bug or a problem with the plugin, the steps below contain information to help you resolve the issue yourself and provide us information we need to help you with your problem.

Search Existing Issues

First, please search our issues to see if your problem has been reported before. There may already be a workaround or a solution to your problem. You can search our issues using the search bar near the top of our issues page; be sure to search both open and closed issues. If you do find a similar issue, leave a comment on that issue and close this one. Your comment helps us prioritize which existing issues are important and urgent.

Common Resolution Methods

If you are experiencing a problem or bug and have not found any similar issue, please try the following:

• Upgrade to the latest version of the plugin.
• Try to Resync products using the button on the plugin config page
• Reset the plugin by selecting Reconfigure > Advanced Options > Delete, and setting up this plugin again.
• Try to deactivate other plugins that you think may be interfering, then reset and set up again.

Necessary Information

If the above steps did not help, please provide the following information in your next comment in order for us to debug your problem:

• WooCommerce version
• WordPress version
• Plugin version (please note: we only support up-to-date versions of the plugin)
• A screenshot of where you see the problem (for example: if it is on Facebook, a screenshot of Facebook, if it is on WooCommerce, a screenshot of WooCommerce. If it is in multiple places, multiple screenshots.)
• The URL of your website
• The URL of your page
• The URL(s) of where you took your screenshot(s)
• (If applicable) Detailed steps you took in order to see the problem

Please include Debug Ready in your reply so our automated system can flag your issue for manual review. Please note that due to a high volume of issues, we may not be able to respond immediately.

Thanks for your patience, The Facebook Dev Team (@mengyingdu, @dmitridr, @sammul, @jieminz22)Hello,

Thanks for your interest in our plugin!

If your issue is a feature request or feedback for the developers, reply with Feature Request or Feedback. If you are a developer or have a question for the developers related to code, reply with Developer Question. Your comment will be categorized accordingly, and we will read it and reply when we can.

If you have encountered a bug or a problem with the plugin, the steps below contain information to help you resolve the issue yourself and provide us information we need to help you with your problem.

Search Existing Issues

First, please search our issues to see if your problem has been reported before. There may already be a workaround or a solution to your problem. You can search our issues using the search bar near the top of our issues page; be sure to search both open and closed issues. If you do find a similar issue, leave a comment on that issue and close this one. Your comment helps us prioritize which existing issues are important and urgent.

Common Resolution Methods

If you are experiencing a problem or bug and have not found any similar issue, please try the following:

• Upgrade to the latest version of the plugin.
• Try to Resync products using the button on the plugin config page
• Reset the plugin by selecting Reconfigure > Advanced Options > Delete, and setting up this plugin again.
• Try to deactivate other plugins that you think may be interfering, then reset and set up again.

Necessary Information

If the above steps did not help, please provide the following information in your next comment in order for us to debug your problem:

• WooCommerce version
• WordPress version
• Plugin version (please note: we only support up-to-date versions of the plugin)
• A screenshot of where you see the problem (for example: if it is on Facebook, a screenshot of Facebook, if it is on WooCommerce, a screenshot of WooCommerce. If it is in multiple places, multiple screenshots.)
• The URL of your website
• The URL of your page
• The URL(s) of where you took your screenshot(s)
• (If applicable) Detailed steps you took in order to see the problem

Please include Debug Ready in your reply so our automated system can flag your issue for manual review. Please note that due to a high volume of issues, we may not be able to respond immediately.

Thanks for your patience, The Facebook Dev Team (@mengyingdu, @dmitridr, @sammul, @jieminz22)Hello,

Thanks for your interest in our plugin!

If your issue is a feature request or feedback for the developers, reply with Feature Request or Feedback. If you are a developer or have a question for the developers related to code, reply with Developer Question. Your comment will be categorized accordingly, and we will read it and reply when we can.

If you have encountered a bug or a problem with the plugin, the steps below contain information to help you resolve the issue yourself and provide us information we need to help you with your problem.

Search Existing Issues

First, please search our issues to see if your problem has been reported before. There may already be a workaround or a solution to your problem. You can search our issues using the search bar near the top of our issues page; be sure to search both open and closed issues. If you do find a similar issue, leave a comment on that issue and close this one. Your comment helps us prioritize which existing issues are important and urgent.

Common Resolution Methods

If you are experiencing a problem or bug and have not found any similar issue, please try the following:

• Upgrade to the latest version of the plugin.
• Try to Resync products using the button on the plugin config page
• Reset the plugin by selecting Reconfigure > Advanced Options > Delete, and setting up this plugin again.
• Try to deactivate other plugins that you think may be interfering, then reset and set up again.

Necessary Information

If the above steps did not help, please provide the following information in your next comment in order for us to debug your problem:

• WooCommerce version
• WordPress version
• Plugin version (please note: we only support up-to-date versions of the plugin)
• A screenshot of where you see the problem (for example: if it is on Facebook, a screenshot of Facebook, if it is on WooCommerce, a screenshot of WooCommerce. If it is in multiple places, multiple screenshots.)
• The URL of your website
• The URL of your page
• The URL(s) of where you took your screenshot(s)
• (If applicable) Detailed steps you took in order to see the problem

Please include Debug Ready in your reply so our automated system can flag your issue for manual review. Please note that due to a high volume of issues, we may not be able to respond immediately.

Thanks for your patience, The Facebook Dev Team (@mengyingdu, @dmitridr, @sammul, @jieminz22)