SFTPGo SaaS - recycle folder unintentionally appears

[RonnyAL]

We recently deployed an SFTPGo instance with some included S3 storage. It's configured with a group that assigns virtual folders to users in the format users/%username%. This seems to work, and isolates users as intended.

However, we're randomly seeing a recycle folder full of files that were originally uploaded to the root folder. They're given suffixes in the form of long random strings. Some googling indicates that this is an AWS thing. I personally have little to no experience with AWS, so the technicalities are still unclear to me.

I found some users wanting to intentionally create a recycle bin using the Event Manager and the pre-delete hook, but we have no rules defined in our instance and I don't see a way to disable this behaviour.

I assume the files in question were deleted at one point, but it's hard to tell because the SFTP folders are used by multiple, diverse customers of us. The customer in question is as puzzled as me about the presence of the recycle folder, and have not deleted anything according to them.

---

Is there a way to get rid of this functionality and have all delete operations function as hard deletes?

Thanks for reading.

[drakkan]

Hi @RonnyAL

thanks for trying out our SaaS offering! For any questions or support, please reach out directly to our support email.

The SaaS version is based on a customized build of SFTPGo, derived from the Open Source project but enhanced with additional features and performance improvements. Therefore no one here on GitHub is able to assist with SaaS-specific issues.

Also, please note that I receive GitHub notifications at my personal email address, which is not monitored regularly and is not shared with the rest of the team — unlike our official support channels.

I can confirm that our SaaS offerings have the Recycle Bin feature enabled by default. If you'd like it disabled, just let us know — you can reach us at support [at] sftpgo [dot] com.