Cannot access Agent DVR remotely after upgrading from 5.8.0.0

[awshirley]

Affected Version
All versions past 5.8.0.0

Describe the bug
After upgrading to the latest docker release, the Agent Android app fails to connect remotely. I have downgraded to 5.8.0.0 and the remote functionality works fine.

Steps To Reproduce
Upgrade to any version past 5.8.0.0 and remote access fails.

Expected behavior
Remote access working correctly on newer Agent DVR docker images

Reproduction rate
This happens 100% of the time.

Screenshots
N/A

Host System Information (where ispy agent is running/hosted):

• OS: UnRAID 7.0

Client System Information (device accessing the web portal, if applicable):

• OS: Android 15 on the official Agent app

Additional Information
I think the issue is the expansion of ports from 50000-50010 to 50000-50100.
I've edited the docker setup in UnRAID from 50000-50010 to 50000-50100 but all I get is the error message telling me to try another browser or check my firewall settings. I have verified the changes to the firewall are correct.

[suazojaime]

Same thing happened to me, last update broke the web portal access. Interestingly, Android App keeps working fine.
Also tried expanding the port range, checked IP tables, but it didn't make a difference. I have no firewalls in the local system.
Downgrading fixes the issue for now.

[syllith]

I'm having somewhat of a similar issue. After a recent update, I can no longer access this from my works network. Nothing else has changed. At first, I thought it was because my TURN range, but I expanded it to encompass the new range. This fixed the received noop error I was getting, and now it's saying received [object object] instead, but ICE ultimately fails out in the end. No problems with phone app / home network.

[ispysoftware]

if you have issues you'll need to check the startup logs at http://localhost:8090/logs.html
On the latest version this should mention a turn server and the IP address it is using.
You might need to edit that IP address and set it to your external IP address instead - see server settings - local server - TURN IP address.