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> [Docker subscription](../subscription/setup.md) payments support 3D secure authentication.
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Docker supports 3D Secure (3DS), an extra layer of authentication required
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for certain credit card payments. If your bank or card issuer requires 3DS, you
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may need to verify your identity before your payment can be completed.
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## How it works
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When a 3DS check is triggered during checkout, your bank or card issuer
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may ask you to verify your identity. This can include:
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3D Secure (3DS) authentication incorporates an additional security layer for credit card transactions. If you’re making payments for your Docker billing in a region that requires 3DS, or using a payment method that requires 3DS, you’ll need to verify your identity to complete any transactions. The method used to verify your identity varies depending on your banking institution.
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- Entering a one-time password sent to your phone
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- Approving the charge through your mobile banking app
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- Answering a security question or using biometrics
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The following transactions will use 3DS authentication if your payment method requires it.
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The exact verification steps depend on your financial institution's
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requirements.
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- Starting a [new paid subscription](../subscription/setup.md)
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## When you need to verify
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You may be asked to verify your identity when performing any of the following
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actions:
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- Starting a [paid subscription](../subscription/setup.md)
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- Changing your [billing cycle](/billing/cycle/) from monthly to annual
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-[Upgrading your subscription](../subscription/change.md)
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-[Adding seats](../subscription/manage-seats.md) to an existing subscription
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## Troubleshooting
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If 3DS is required and your payment method supports it, the verification prompt
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will appear during checkout.
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If you encounter errors completing payments due to 3DS, you can troubleshoot in the following ways.
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## Troubleshooting payment verification
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1. Retry your transaction and verification of your identity.
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2. Contact your bank to determine any errors on their end.
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3. Try a different payment method that doesn’t require 3DS.
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If you're unable to complete your payment due to 3DS:
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> [!TIP]
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1. Retry your transaction. Make sure you're completing the verification
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prompt in the same browser tab.
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1. Use a different payment method. Some cards may not support 3DS properly
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or be blocked.
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1. Contact your bank. Your bank may be blocking the payment or the 3DS
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verification attempt.
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> [!NOTE]
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>
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> Make sure you allow third-party scripts in your browser and that any ad blocker you may use is disabled when attempting to complete payments.
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> Disabling ad blockers or browser extensions that block pop-ups can help
You can update the billing information for your personal account or for an organization. When you update your billing information, these changes apply to future billing invoices. Note that you can't update an existing invoice, including paid and unpaid invoices.
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You can update the billing information for your personal account or for an
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organization. When you update your billing information, these changes apply to
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future billing invoices. The email address you provide for a billing account is
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where Docker sends all invoices and other billing related communications.
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The billing information provided appears on all your billing invoices. The email address provided is where Docker sends all invoices and other [billing-related communication](#update-your-billing-invoice-email-address).
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> [!NOTE]
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>
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> Existing invoices, whether paid or unpaid, cannot be updated.
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Changes only apply to future invoices.
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{{% include "tax-compliance.md" %}}
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@@ -101,17 +107,13 @@ To update your billing information:
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{{< /tab >}}
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{{< /tabs >}}
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## Update your billing invoice email address
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## Update your billing email address
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Docker sends the following billing-related emails:
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- Confirmation of a new subscription.
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- Confirmation of paid invoices.
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- Notifications of credit or debit card payment failures.
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- Notifications of credit or debit card expiration.
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- Confirmation of a cancelled subscription
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- Reminders of subscription renewals for annual subscribers. This is sent 14
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days before the renewal date.
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- Confirmations (new subscriptions, paid invoices)
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- Notifications (card failure, card expiration)
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- Reminders (subscription renewal)
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You can update the email address that receives billing invoices at any time.
Copy file name to clipboardExpand all lines: content/manuals/billing/faqs.md
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weight: 60
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---
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### What credit and debit cards are supported?
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- Visa
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- MasterCard
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- American Express
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- Discover
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- JCB
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- Diners
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- UnionPay
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- Link
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- ACH transfer with a [verified](manuals/billing/payment-method.md#verify-a-bank-account) US bank account
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### What currency is supported?
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United States dollar (USD).
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### What happens if my subscription payment fails?
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If your subscription payment fails, there is a grace period of 15 days, including the due date. Docker retries to collect the payment 3 times using the following schedule:
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If your subscription payment fails, there is a grace period of 15 days,
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including the due date. Docker retries to collect the payment 3 times using the
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following schedule:
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- 3 days after the due date
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- 5 days after the previous attempt
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- 7 days after the previous attempt
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Docker also sends an email notification `Action Required - Credit Card Payment Failed` with an attached unpaid invoice after each failed payment attempt.
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Docker also sends an email notification
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`Action Required - Credit Card Payment Failed` with an attached unpaid invoice
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after each failed payment attempt.
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Once the grace period is over and the invoice is still not paid, the subscription downgrades to a free subscription and all paid features are disabled.
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Once the grace period is over and the invoice is still not paid, the
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subscription downgrades to a free subscription and all paid features are
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disabled.
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### Can I manually retry a failed payment?
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@@ -58,14 +48,7 @@ information and VAT/Tax ID, if applicable, are updated. See
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If you're exempt from sales tax, see
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[Register a tax certificate](/billing/tax-certificate/).
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### How do I certify my tax exempt status?
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If you're exempt from sales tax, you can [register a valid tax exemption certificate](./tax-certificate.md) with Docker's Support team. [Contact Support](https://hub.docker.com/support/contact) to get started.
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### Does Docker offer academic pricing?
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Contact the [Docker Sales Team](https://www.docker.com/company/contact).
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### Do I need to do anything at the end of my subscription term?
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No. All monthly and annual subscriptions are automatically renewed at the end of the term using the original form of payment.
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