diff --git a/website/docs/faq.mdx b/website/docs/faq.mdx index 1e8e527b..644de3cf 100644 --- a/website/docs/faq.mdx +++ b/website/docs/faq.mdx @@ -14,7 +14,7 @@ A collection of frequently asked questions. ### Learning how ConfigCat can work with your product -You can book a free demo session [here](https://calendly.com/configcat/demo), where we'll show you how to use ConfigCat, as well as answer your questions. +You can book a free demo session [here](https://calendly.com/configcat/demo), where we'll show you how to use ConfigCat and answer any questions you have. ## Billing, Payments & Subscriptions @@ -25,21 +25,21 @@ You can always check your Usage & Quota [here](https://app.configcat.com/organiz ### Where can I find and download my invoices? -All the invoices we issued are available for download from the [Billing & Invoices page.](https://app.configcat.com/organization/billing). -You need to have a [Billing Manager](organization.mdx#billing-manager-role) role to access the Billing & Invoices page. +All the invoices we've issued are available for download from the [Billing & Invoices page](https://app.configcat.com/organization/billing). +You need to have the [Billing Manager](organization.mdx#billing-manager-role) role to access the Billing & Invoices page. ### Is it possible to pay via wire transfer? -Using a credit card via the ConfigCat Dashboard is the preferred way of payment, but a wire transfer is also an option in our larger subscription plans. [Contact us](https://configcat.com/support/) directly for this process. +Using a credit card via the ConfigCat Dashboard is the preferred way of payment, but a wire transfer is also an option for larger subscription plans. [Contact us](https://configcat.com/support/) directly for more details. ### How do I upgrade / downgrade my billing plan? You can change your billing plan on the [Plans](https://app.configcat.com/organization/plans) page. -You need to have a [Billing Manager](organization.mdx#billing-manager-role) role to access the Plans page. +You need to have the [Billing Manager](organization.mdx#billing-manager-role) role to access the Plans page. ### Can I get a discounted rate? -This is possible if you join our partnership program or via [referrals](https://configcat.com/referrals/). [Contact us](https://configcat.com/support/) directly for more information. +Discounts are available through our partnership program. [Contact us](https://configcat.com/support/) directly for more information. ### Can I change the email address associated with my account? @@ -49,14 +49,14 @@ Currently, there's no direct way to change the email address of an account. Howe 2. Grant all the necessary permissions to the new account. 3. Proceed with deleting your old account from [here](https://app.configcat.com/my-account). -If you lack privileges for this, contact your organization admin or a team management member. +If you don't have the required permissions, contact your organization admin or a team management member. Please note: Switching emails means you'll lose preferences from your old account, such as permissions, API keys, and Zombie flag settings. Transfer essential settings first. -### How do I change the billing email address the way I receive my invoices? +### How do I change the billing email address where I receive my invoices? -Go to the [Billing & Invoices page.](https://app.configcat.com/organization/billing) And click the `Update billing details` link. -You need to have a [Billing Manager](organization.mdx#billing-manager-role) role to access the Billing & Invoices page. +Go to the [Billing & Invoices page](https://app.configcat.com/organization/billing) and click the `Update billing details` link. +You need to have the [Billing Manager](organization.mdx#billing-manager-role) role to access the Billing & Invoices page. ### How do I change my payment method or billing information? @@ -81,7 +81,7 @@ You need to have a [Billing Manager](./organization.mdx#billing-manager-role) ro ### Are you ISO certified? -We can proudly say that as of 2022 May 31, ConfigCat has achieved the ISO/IEC 27001:2013 certification for Information Security Management Systems (ISMS). Click [here](https://configcat.com/iso/) to learn more. +Yes, ConfigCat complies with the ISO/IEC 27001:2022 standard for Information Security Management Systems (ISMS). Click [here](https://configcat.com/iso/) to learn more. ### I'm setting up my firewall, which addresses should I whitelist? @@ -102,31 +102,35 @@ _Solution 3:_ Contact your `Organization Admin`, and ask them to disable 2FA for ### The Audit log doesn't show old operations -There is a 7-day log retention in the free plan and a longer, 35 day in all the other plans. +The Free plan includes a 7-day retention period. The Pro and Smart plans offer a 35-day retention, while the Enterprise and Dedicated plans provide a 2-year retention. ### Is there a way to allow a group access to only one config rather than all of them? -Config access can't be specified in one Product, but you can split your configs into multiple products, each with the necessary permission settings. +You can't set config-level access in one product. Instead, split your configs into multiple products with the appropriate permission settings. -### I cannot access my account using google sign-in. +### I cannot access my account using Google sign-in. -Browser extensions can interfere with this. Please disable all browser extensions and try again. +Browser extensions may interfere. Please disable all browser extensions and try again. ## Privacy ### How can I be sure that my data is safe? -The feature flag evaluation is done on the client-side in the ConfigCat SDK. So if you are using the SDK, you can be sure that your data will never leave your system. +ConfigCat SDKs evaluate feature flags locally, in your application. They send no user data to the ConfigCat servers. -See our the architecture explained [here](https://configcat.com/architecture/). +See our architecture explained [here](https://configcat.com/architecture/). ### Can we sign a data processing agreement with you? -Yes, please [contact us](https://configcat.com/support/) and we'll send you our DPA for signing. +Yes. You can review our DPA through our [Trust Center](https://configcat.com/trust-center/) page, or [contact us](https://configcat.com/support/?prefilled=dpa-sign-request) and we'll send it to you for signing. + +### Does ConfigCat collect browser data when serving feature flag data download requests? + +No. ConfigCat doesn't collect, store or process any user or browser data. -### What browser data is collected, processed or stored by the ConfigCat SDK when pulling feature flag data from the ConfigCat CDN? +The data flow is one directional - the SDKs are only downloading the config JSON files and the feature flag evaluation happens in the SDKs. -ConfigCat doesn't collect, store or process any browser data. The data flow is one directional - the SDKs are only downloading the config JSON files and the feature flag evaluation happens in the SDK. ConfigCat doesn't collect any information about the customer's users. +ConfigCat doesn't collect any information about the customer's users. ### Is data hosted only within the EU? @@ -169,7 +173,7 @@ Also, consider the following: - All SDKs evaluate the rules in the exact same way. (10% is the same 10% in all SDKs) - The percentage rules are sticky by feature flag. (10% is a different 10% for each feature flag) -More on [stickyness](./targeting/percentage-options.mdx#stickiness) and [consistency](./targeting/percentage-options.mdx#consistency) +More on [stickiness](./targeting/percentage-options.mdx#stickiness) and [consistency](./targeting/percentage-options.mdx#consistency) ### How to use Targeting Rules based on sensitive data? @@ -210,7 +214,7 @@ Invitations are valid for 14 days by default, but you can re-send them anytime t ### I can't see the organization that I just joined -If you created a new account before joining an organization via an invite (like that's send by your company via email), then it is likely that a duplicate organization is created for you by ConfigCat. +If you created a new account before joining an organization via an invite (like the one sent by your company via email), then it is likely that a duplicate organization is created for you by ConfigCat. Once you find the proper organization where you are supposed to be, we recommend deleting the duplicate from [here](https://app.configcat.com/organization/preferences), but please make sure that you don't accidentally delete the one that you want to keep. @@ -222,7 +226,7 @@ Yes, you can rename almost everything within ConfigCat. Organizations, products, ### Can I change my Feature Flag based on a date? -There is no explicit way to do this in ConfigCat, but you can create a text setting anytime with your desired start date as a value and in your code you can use it as a filter. This [guide](https://configcat.com/blog/2020/11/04/enable-my-feature-automatically/) should help get things started rolling in the right direction. +There is no explicit way to do this in ConfigCat, but you can create a text setting anytime with your desired start date as a value and in your code you can use it as a filter. This [guide](https://configcat.com/blog/2020/11/04/enable-my-feature-automatically/) should help get you started in the right direction. ### Does ConfigCat guarantee % distribution?