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Copy file name to clipboardExpand all lines: src/pages/events/troubleshooting.md
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@@ -26,15 +26,15 @@ You can use the following SQL query to select all events from the `event_data` t
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`SELECT * FROM event_data`
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Alternatively, the _Event Status_ grid, found by navigating to **System** > Events > **Event Status** in the Commerce admin, provides a way to view the status of triggered events contained in the `event_data` table through the UI.
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Alternatively, the _Events Status_ grid, found by navigating to **System** > Events > **Events Status** in the Commerce admin, provides a way to view the status of triggered events contained in the `event_data` table through the UI.
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Use the SQL query results or the content of the _Event Status_ grid to determine the next troubleshooting step.
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Use the SQL query results or the content of the _Events Status_ grid to determine the next troubleshooting step.
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### The table or grid is empty
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If the `event_data` table or the _Event Status_ grid is empty, use the following procedure to diagnose the problem:
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If the `event_data` table or the _Events Status_ grid is empty, use the following procedure to diagnose the problem:
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1. Run `bin/magento events:list` to ensure that you have subscribed events.
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@@ -54,12 +54,12 @@ If the `event_data` table or the _Event Status_ grid is empty, use the following
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### The event status is `0` or `Waiting`
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Events are sent by crons. If the status of an event is still `0` in the `event_data` table or `Waiting` in the _Event Status_ grid after a long period, then the crons are not configured correctly.
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Events are sent by crons. If the status of an event is still `0` in the `event_data` table or `Waiting` in the _Events Status_ grid after a long period, then the crons are not configured correctly.
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In a Cloud environment, check the logs. Cron execution might have been killed due to lack of space in the environment or other reasons.
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### The event status is `2` or `Failure`
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An event status of `2` in the `event_data` table, or `Failure` in the _Event Status_ grid, indicates there was an error during transmission. Additional information can be found in the `info` column of the table or in the `system.log` file.
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An event status of `2` in the `event_data` table, or `Failure` in the _Events Status_ grid, indicates there was an error during transmission. Additional information can be found in the `info` column of the table or in the `system.log` file.
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The following CLI command can show only logs related to the event batch sending.
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