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Copy file name to clipboardExpand all lines: src/pages/admin-ui-sdk/troubleshooting.md
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It's common to have the App menu missing from the Commerce Admin Panel menu when:
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***The app is not correctly published in App Builder.** Go to the App project in the developer console and check that the Production workspace has a status of Published. If this is not the case, request an approval to publish and test again once the application in Approved.
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***The app is not correctly published in App Builder.** Go to the App project in the developer console and check that the Production workspace has a status of Published. If this is not the case, request an approval to publish and test again once the application in Approved.
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*. **The latest changes are not correctly deployed and published.** Make sure to deploy the latest changes using `aio app deploy` in the correct `org/project/workspace`.
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***The registration of the menu is not correct.** Make sure that you defined the correct `menu` method with a `getItems` function that returns an array of the menus to register.
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***The registration of the menu is not correct.** Make sure that you defined the correct `menu` method with a `getItems` function that returns an array of the menus to register.
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* To make sure your registration is correctly deployed, navigate in your browser to `<appURL>/index.html`. You can find your application URL in your project workspace in the Adobe developer console.
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* To make sure your registration is correctly deployed, navigate in your browser to `<appURL>/index.html`. You can find your application URL in your project workspace in the Adobe developer console.
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* Check the elements in your browser developer tools and look for the script `src` in the body. It usually has the format `index.<random>.js`.
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* Check the elements in your browser developer tools and look for the script `src` in the body. It usually has the format `index.<random>.js`.
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Replace in the URL the `index.html` with this javascript to access its content. Search for `getItems` for example and make sure the registration defined in your app is the same one you see deployed.
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Replace in the URL the `index.html` with this javascript to access its content. Search for `getItems` for example and make sure the registration defined in your app is the same one you see deployed.
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## App page is not displayed when accessing the menu
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An app page is not displayed when the `extensionId` specified doesn't match with the application or when the registration is missing mandatory methods.
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An app page is not displayed when the `extensionId` specified doesn't match with the application or when the registration is missing mandatory methods.
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* Check the app registration and make sure it contains the following:
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*`extension:getId` method that returns a string with the `extensionId`.
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*`extension:getId` method that returns a string with the `extensionId`.
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*`page:getTitle` method that returns a string with the page title.
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*. Check the `extensionId` is the same used in the registration to identify correctly the application with a unique name.
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*. Check the `extensionId` is the same used in the registration to identify correctly the application with a unique name.
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## Timout error
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* Ensure that your network connection is stable and not experiencing any interruptions.
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* Verify that the server or service you are accessing is reachable from your network.
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2. Refresh the page to check that the issue was not temporary.
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2. Refresh the page to check that the issue was not temporary.
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3. Escalate to Support or Engineering:
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* If you are unable to resolve the timeout issue, escalate the problem to the appropriate support or engineering team.
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* Provide detailed information about the troubleshooting steps you have taken so far to expedite the resolution process.
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