Unknown push status for Payments to QB Desktop

[hhelmric]

Hi there -- I've recently started having a problem where payments pushed to Quickbooks Desktop are showing up with an Unknown status. I am able to push the invoice fine, but the payment always gives me that status. I was able to successfully push a payment before and am not sure what has changed. I've double checked all the data and references and it seems like Quickbooks should accept it. Is there any way I can further troubleshoot pushes that get this status?

[jmyorston]

Hi @hhelmric - It looks like you may have run into some timeouts issues, I have asked our support team to assist you with this.

[hhelmric]

Thanks -- I believe I can work with the timeoutInMinutes property? I'll give it a shot. I think I had seen there was a TimedOut status code, and since this was Unknown I assumed the issue was specifically not related to a timeout

[hhelmric]

Looking at the Quickbooks Connector seems to have an issue.

I restarted it and now it's showed as Idle, but it still won't accept any pushes....
I've also initiated a sync from the connector and it succeeded, but all pushes go to "Unknown"