Deauthorized Xero Connection

[FreddieRidell]

Hi, I have a company with a Xero connection which is Deauthorized, what could have caused this?

[pzaichkina]

Hi Freddie,

When we attempt to refresh the user token for a Company, sometimes we receive a response from Xero of unauthorized.

Unfortunately, Xero doesn't provide details specifying why access became unauthorized. It could mean that there was a change in the permissions of the user who initially connected the account, or that the access had been revoked by the customer. In order for the customer to continue syncing, they will need to relink to Xero.

Hope this helps.

Polina,
Tech writer, Codat

[FreddieRidell]

Thanks for the quick reply Polina!
I'll get in contact with the customer and tell them they'll need to re-link to Xero