Error from SL API: Unable to find image template #0.

[poflynn]

Anyone seen this before? Our VagrantFile etc hasn't changed, I just fired up a new machine, installed latest vagrant, latest plug-in etc and am suddenly getting this error. The same VagrantFile continues to work fine on my old machine using slightly older versions of vagrant and this plugin. We are using an image provided by SL ("provider.operating_system = "CENTOS_5_64""), not a custom one.

Any thoughts? I also logged a ticket with SL,

Thanks,

Paul

Bringing machine 'default' up with 'softlayer' provider...
==> default: Creating a new SoftLayer instance...
Vagrant returned an exception while calling the SoftLayer API.

Exception class: XMLRPC::FaultException
Exception message: Unable to find image template #0.

[riethm]

Same issue here. Also have a ticket opened. Appears verifyOrder is not happy with the order template being generated by generateOrderTemplate (bad imageTemplateId in the generated template).

[ju2wheels]

Hi, if you can provide some debug output by setting VAGRANT_LOG=debug in environment variable it would help us figure out if theres something we need to fix here, in upstream, or pass it up to the SoftLayer API side.

cc @SLsthompson looks like its an api bug for now.

[riethm]

Debug output: https://gist.github.com/riethm/367a8339d13699fc183a

[ju2wheels]

Im trying to reproduce this using the upstream softlayer_api alone outside of vagrant-softlayer but my current test on verify_order is passing.

Can you provide the dump for us of your order template stripped of any confidential stuff as needed by doing the following:

1. Disable the debug log:

   unset VAGRANT_LOG
   

2. Edit /home/riethm/.vagrant.d/gems/gems/vagrant-softlayer-0.4.0/lib/vagrant-softlayer/action/create_instance.rb and add a line to dump the order hash so it looks like this:

           def call(env)
             @env = env
   
             @env[:ui].info I18n.t("vagrant_softlayer.vm.creating")
   
             #add this
             pp env[:sl_client]["SoftLayer_Virtual_Guest"].generateOrderTemplate(order_template)
   
             sl_warden { env[:sl_client]["SoftLayer_Product_Order"].verifyOrder(env[:sl_client]["SoftLayer_Virtual_Guest"].generateOrderTemplate(order_template)) }
   
             result = sl_warden { env[:sl_client]["SoftLayer_Virtual_Guest"].createObject(order_template) }
             @env[:machine].id = result["id"].to_s
   
             @app.call(@env)
           end
   

3. Rerun test and provide the hash dump.

[poflynn]

Did you really mean to include the "pp" at the beginning of that line? I get:

.vagrant.d/gems/gems/vagrant-softlayer-0.4.0/lib/vagrant-softlayer/action/create_instance.rb:18:in `call': undefined method `pp' for #<VagrantPlugins::SoftLayer::Action::CreateInstance:0x00000001b1aa48> (NoMethodError)
    from /opt/vagrant/embedded/gems/gems/vagrant-1.7.2/lib/vagrant/action/warden.rb:34:in `call'

So I took the liberty of adding this line instead:

   @env[:sl_client]["SoftLayer_Virtual_Guest"].generateOrderTemplate(order_template)

But I didn't get any extra output. Sorry but I guess my Ruby isn't good enough. Let me know what else I can try. Thanks for your support.

Bringing machine 'default' up with 'softlayer' provider...
==> default: Creating a new SoftLayer instance...
Vagrant returned an exception while calling the SoftLayer API.

Exception class: XMLRPC::FaultException
Exception message: Unable to find image template #0.

[ju2wheels]

Sorry, i thought that was automatically loaded with 2.x, add a require above the pp line:

require 'pp'
pp env[:sl_client]["SoftLayer_Virtual_Guest"].generateOrderTemplate(order_template)

[riethm]

Here it is:

==> default: Creating a new SoftLayer instance...
{"imageTemplateId"=>"",
 "location"=>"37473",
 "packageId"=>46,
 "quantity"=>1,
 "sourceVirtualGuestId"=>"",
 "useHourlyPricing"=>true,
 "complexType"=>"SoftLayer_Container_Product_Order_Virtual_Guest",
 "prices"=>
  [{"hourlyRecurringFee"=>"xx",
    "id"=>1641,
    "recurringFee"=>"xx",
    "item"=>{"description"=>"2 x 2.0 GHz Cores"}},
   {"hourlyRecurringFee"=>"xx",
    "id"=>1646,
    "recurringFee"=>"xx",
    "item"=>{"description"=>"4 GB"}},
   {"hourlyRecurringFee"=>"xx",
    "id"=>37202,
    "recurringFee"=>"xx",
    "item"=>
     {"description"=>
       "Ubuntu Linux 14.04 LTS Trusty Tahr - Minimal Install (64 bit)"}},
   {"hourlyRecurringFee"=>"xx",
    "id"=>13899,
    "recurringFee"=>"xx",
    "item"=>{"description"=>"25 GB (LOCAL)"}},
   {"hourlyRecurringFee"=>"xx",
    "id"=>55,
    "recurringFee"=>"xx",
    "item"=>{"description"=>"Host Ping"}},
   {"hourlyRecurringFee"=>"xx",
    "id"=>57,
    "recurringFee"=>"xx",
    "item"=>{"description"=>"Email and Ticket"}},
   {"hourlyRecurringFee"=>"xx",
    "id"=>58,
    "recurringFee"=>"xx",
    "item"=>{"description"=>"Automated Notification"}},
   {"hourlyRecurringFee"=>"xx",
    "id"=>272,
    "recurringFee"=>"xx",
    "item"=>{"description"=>"10 Mbps Public & Private Network Uplinks"}},
   {"hourlyRecurringFee"=>"xx",
    "id"=>1800,
    "item"=>{"description"=>"0 GB Bandwidth"}},
   {"hourlyRecurringFee"=>"xx",
    "id"=>420,
    "recurringFee"=>"xx",
    "item"=>
     {"description"=>"Unlimited SSL VPN Users & 1 PPTP VPN User per account"}},
   {"hourlyRecurringFee"=>"xx",
    "id"=>418,
    "recurringFee"=>"xx",
    "item"=>{"description"=>"Nessus Vulnerability Assessment & Reporting"}},
   {"hourlyRecurringFee"=>"xx",
    "id"=>905,
    "recurringFee"=>"xx",
    "item"=>{"description"=>"Reboot / Remote Console"}},
   {"hourlyRecurringFee"=>"xx",
    "id"=>21,
    "recurringFee"=>"xx",
    "item"=>{"description"=>"1 IP Address"}}],
 "sshKeys"=>[{"sshKeyIds"=>[8981]}],
 "virtualGuests"=>
  [{"domain"=>"example.com", "hostname"=>"vagrant-softlayer-test"}]}
Vagrant returned an exception while calling the SoftLayer API.

Exception class: XMLRPC::FaultException
Exception message: Unable to find image template #0.

Aside from the recurringFee (I changed all to 'xx'), this is verbatim

[ju2wheels]

Crap sorry, was looking for the pre converted order hash it should have been this:

require 'pp'
pp order_template

[poflynn]

Here's mine with a few "999999"s thrown in

Bringing machine 'default' up with 'softlayer' provider...
==> default: Creating a new SoftLayer instance...
{"imageTemplateId"=>"",
 "location"=>"18171",
 "packageId"=>46,
 "quantity"=>1,
 "sourceVirtualGuestId"=>"",
 "useHourlyPricing"=>true,
 "complexType"=>"SoftLayer_Container_Product_Order_Virtual_Guest",
 "prices"=>
  [{"hourlyRecurringFee"=>".041",
    "id"=>1641,
    "recurringFee"=>"30",
    "item"=>{"description"=>"2 x 2.0 GHz Cores"}},
   {"hourlyRecurringFee"=>".077",
    "id"=>1646,
    "recurringFee"=>"50.4",
    "item"=>{"description"=>"4 GB"}},
   {"hourlyRecurringFee"=>"0",
    "id"=>13945,
    "recurringFee"=>"0",
    "item"=>{"description"=>"CentOS 6.x - Minimal Install (64 bit)"}},
   {"hourlyRecurringFee"=>"0",
    "id"=>13899,
    "recurringFee"=>"0",
    "item"=>{"description"=>"25 GB (LOCAL)"}},
   {"hourlyRecurringFee"=>"0",
    "id"=>55,
    "recurringFee"=>"0",
    "item"=>{"description"=>"Host Ping"}},
   {"hourlyRecurringFee"=>"0",
    "id"=>57,
    "recurringFee"=>"0",
    "item"=>{"description"=>"Email and Ticket"}},
   {"hourlyRecurringFee"=>"0",
    "id"=>58,
    "recurringFee"=>"0",
    "item"=>{"description"=>"Automated Notification"}},
   {"hourlyRecurringFee"=>"0",
    "id"=>273,
    "recurringFee"=>"0",
    "item"=>{"description"=>"100 Mbps Public & Private Network Uplinks"}},
   {"hourlyRecurringFee"=>"0",
    "id"=>1800,
    "item"=>{"description"=>"0 GB Bandwidth"}},
   {"hourlyRecurringFee"=>"0",
    "id"=>420,
    "recurringFee"=>"0",
    "item"=>
     {"description"=>"Unlimited SSL VPN Users & 1 PPTP VPN User per account"}},
   {"hourlyRecurringFee"=>"0",
    "id"=>418,
    "recurringFee"=>"0",
    "item"=>{"description"=>"Nessus Vulnerability Assessment & Reporting"}},
   {"hourlyRecurringFee"=>"0",
    "id"=>905,
    "recurringFee"=>"0",
    "item"=>{"description"=>"Reboot / Remote Console"}},
   {"hourlyRecurringFee"=>"0",
    "id"=>21,
    "recurringFee"=>"0",
    "item"=>{"description"=>"1 IP Address"}}],
 "provisionScripts"=>
  ["https://999999.com/repos/SoftLayer/softlayerPostInstall.sh"],
 "sshKeys"=>[{"sshKeyIds"=>[999999]}],
 "virtualGuests"=>
  [{"domain"=>"999999.com",
    "hostname"=>"999999",
    "primaryBackendNetworkComponent"=>{"networkVlan"=>{"id"=>999999}},
    "primaryNetworkComponent"=>{"networkVlan"=>{"id"=>999999}}}]}
Vagrant returned an exception while calling the SoftLayer API.

Exception class: XMLRPC::FaultException
Exception message: Unable to find image template #0.

[riethm]

How about this?

==> default: Creating a new SoftLayer instance...
{"dedicatedAccountHostOnlyFlag"=>false,
 "domain"=>"example.com",
 "hostname"=>"vagrant-softlayer-test",
 "hourlyBillingFlag"=>true,
 "localDiskFlag"=>true,
 "maxMemory"=>4096,
 "networkComponents"=>[{:maxSpeed=>10}],
 "privateNetworkOnlyFlag"=>false,
 "sshKeys"=>[{:id=>8981}],
 "startCpus"=>2,
 "datacenter"=>{:name=>"wdc01"},
 "operatingSystemReferenceCode"=>"UBUNTU_LATEST"}
Vagrant returned an exception while calling the SoftLayer API.

Exception class: XMLRPC::FaultException
Exception message: Unable to find image template #0.

[poflynn]

Or this?

==> default: Creating a new SoftLayer instance...
{"dedicatedAccountHostOnlyFlag"=>false,
 "domain"=>"999999.com",
 "hostname"=>"999999",
 "hourlyBillingFlag"=>true,
 "localDiskFlag"=>true,
 "maxMemory"=>"4096",
 "networkComponents"=>[{:maxSpeed=>100}],
 "privateNetworkOnlyFlag"=>false,
 "sshKeys"=>[{:id=>999999}],
 "startCpus"=>"2",
 "datacenter"=>{:name=>"sea01"},
 "operatingSystemReferenceCode"=>"CENTOS_6_64",
 "postInstallScriptUri"=>
  "https://999999.com/repos/SoftLayer/softlayerPostInstall.sh",
 "primaryBackendNetworkComponent"=>{:networkVlan=>{:id=>999999}},
 "primaryNetworkComponent"=>{:networkVlan=>{:id=>999999}}}
Vagrant returned an exception while calling the SoftLayer API.

Exception class: XMLRPC::FaultException
Exception message: Unable to find image template #0.

[ju2wheels]

Looks like you might have hit a validation bug on our end. You dont have disk_capacity defined which is required for using operating_system.