🚀 AI-Powered Ticket Routing & SLA Breach Prediction for JIRA – Real-World Automation

[aroojjaved93]

Hi Devs! 👋

I’m excited to share a project I’ve been working on – AI-Powered Ticket Routing & SLA Breach Prediction in JIRA

This solution uses real-world ticket data from technical support platforms to:
• 🧠 Predict potential SLA breaches using a trained AI model
• 🔀 Automatically route tickets to the right team
• 📊 Improve customer service turnaround time
• 🛠️ Integrate with JIRA (or similar platforms)

Built using Python, Scikit-learn, Pandas, and JIRA API – this repo is designed for support engineers and automation teams who want to bring predictive intelligence into daily operations.

✨ Features:
• Preprocessing of JSON/CSV JIRA data
• ML Model to predict SLA status
• Ticket assignment recommendations
• Reporting dashboard with visual insights

🔗 Repo: https://github.com/aroojjaved93/AI-Powered-Ticket-Routing-SLA-Breach-Prediction-in-JIRA

I’d love feedback or contributions!
⭐ Star or fork if you find it useful. PRs welcome!