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Bold non-prose references in "Moderator Instructions"
Technical writing such as the "Moderator Instructions" asset post is often littered with non-prose text such as
references to:
- UI elements
- navigation items
- product names
The reader may have difficulty understanding when text is prose vs a reference to one of these items. For this reason,
readability is improved by formatting the text so that there is a clear visual difference between the standard prose
text and the non-prose items.
This can be accomplished by making these types of non-prose text bold.
That formatting convention was already employed in the document, but was missing in some places. The formatting is
hereby done consistently throughout the document.
Copy file name to clipboardExpand all lines: content/categories/staff/moderation/_topics/moderator-instructions/1.md
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These are instructions for common moderation actions.
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For general moderation guidelines, see the ["Moderator Guidelines" topic](https://forum.arduino.cc/t/moderation-guidelines/54905).
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For general moderation guidelines, see the ["**Moderator Guidelines**" topic](https://forum.arduino.cc/t/moderation-guidelines/54905).
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For an overview of the Discourse moderation system, see the **[Discourse Moderation Guide](https://meta.discourse.org/t/discourse-moderation-guide/63116)**.
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Flags are used to bring things to the attention of the moderators. They may be submitted [by forum users](#user-submitted-flags) or [by automated systems](#automated-system-submitted-flags).
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Flags are shown on the ["Review" page](https://forum.arduino.cc/review). A moderator must review each flag and decide how it should be handled.
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Flags are shown on the ["**Review**" page](https://forum.arduino.cc/review). A moderator must review each flag and decide how it should be handled.
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**Note:** there are some conditions where mention of products or services is allowed and not considered spam, which are listed [here](#exceptions).
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**Note:** there are some conditions where mention of products or services is allowed and not considered spam, which are listed [**here**](#exceptions).
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#### [Review flag](#review-flag)
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The ["Review" page](https://forum.arduino.cc/review) presents four options for handling user-submitted flags:
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The ["**Review**" page](https://forum.arduino.cc/review) presents four options for handling user-submitted flags:
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-**Yes ▾** - the flag was correct and the post was in violation of forum rules. The author of the flagged post will be [penalized](https://blog.discourse.org/2018/06/understanding-discourse-trust-levels/).
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-**No** - the flag was incorrect. The user who submitted the flag will be penalized.
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#### [Post flagged as "Something Else"](#post-flagged-as-something-else)
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The user submitting a "Something Else" flag will provide a message explaining the purpose of the flag. This might be used to flag problematic posts that don't fit into any of the standard user-submitted flag categories, or simply as an efficient means of communicating with the moderators about a benign post (e.g., requesting a tutorial topic be closed to discussion).
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The user submitting a "**Something Else**" flag will provide a message explaining the purpose of the flag. This might be used to flag problematic posts that don't fit into any of the standard user-submitted flag categories, or simply as an efficient means of communicating with the moderators about a benign post (e.g., requesting a tutorial topic be closed to discussion).
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1.[Review the flag](#review-flag).
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1. If the flag warranted action, resolve it, following the relevant instructions provided elsewhere in this document. In cases where an **"Yes"** review was warranted but you are unable to take the external action to resolve the flag, just select **"Keep post"** from the **<kbd>Yes ▾</kbd>** menu. A message is generated in the [**"Moderators"** messages folder](https://forum.arduino.cc/my/messages/group/moderators) for each "Something Else" flag, and this message will be used to track the request.
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1. A private message is generated for each "Something Else" flag. This can be accessed directly via the flag's **<kbd>view full conversation</kbd>** button, or the [**"Moderators"** messages folder](https://forum.arduino.cc/my/messages/group/moderators). If the flag was resolved by the review interface itself, this message will automatically be archived. However, it is often not possible to resolve the flag via the review interface (e.g., [moving](#move-topic-to-correct-category) a topic to the appropriate category). In this case, the message must be manually archived by clicking its **<kbd>:file_folder: Archive</kbd>** button.
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1. A private message is generated for each "**Something Else**" flag. This can be accessed directly via the flag's **<kbd>view full conversation</kbd>** button, or the [**"Moderators"** messages folder](https://forum.arduino.cc/my/messages/group/moderators). If the flag was resolved by the review interface itself, this message will automatically be archived. However, it is often not possible to resolve the flag via the review interface (e.g., [moving](#move-topic-to-correct-category) a topic to the appropriate category). In this case, the message must be manually archived by clicking its **<kbd>:file_folder: Archive</kbd>** button.
This flag is created by `@system` when a post is detected as possibly spam by [Akismet](https://en.wikipedia.org/wiki/Akismet). The post must be reviewed by a moderator.
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This flag is created by **`@system`** when a post is detected as possibly spam by [**Akismet**](https://en.wikipedia.org/wiki/Akismet). The post must be reviewed by a moderator.
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<aname="if-the-post-is-benign-1"></a>
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#### ["flag_sockpuppets" flag](#sockpuppets-flag)
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This flag is created by `@system` when a new user created a topic, and another new user at the same IP address replied. The flagged post must be reviewed by a moderator.
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This flag is created by **`@system`** when a new user created a topic, and another new user at the same IP address replied. The flagged post must be reviewed by a moderator.
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Mentions of relevant products or services of interest to the Arduino community are allowed in:
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- Topics in the ["Products and Services" category](https://forum.arduino.cc/c/community/products-and-services/41).
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- Topics in the ["**Products and Services**" category](https://forum.arduino.cc/c/community/products-and-services/41).
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- Replies to topics in other [categories](https://forum.arduino.cc/categories) when the intent is to benefit the discussion, rather than solely to advertise.
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<aname="instructions"></a>
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Topics written in a language for which there is not a dedicated board may be left in the appropriate English language board.
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1. If you don't know the language or, in the case of language categories with sub-categories, subject, copy the post text and paste it into [Google Translate](https://translate.google.com). This will detect the language and allow you to determine the subject matter.
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1. If you don't know the language or, in the case of language categories with sub-categories, subject, copy the post text and paste it into [**Google Translate**](https://translate.google.com). This will detect the language and allow you to determine the subject matter.
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**Note:** it's easy for someone unfamiliar with the language to mistake Portuguese for Spanish.
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1. Follow the **["Move topic to correct category" instructions](#move-topic-to-correct-category)** to move the topic to the appropriate category.
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When six months have passed since the last reply to a topic, it is automatically closed and non-staff forum users are prevented from replying. Forum users may request topics be unlocked by raising a "Something Else" flag against the topic.
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When six months have passed since the last reply to a topic, it is automatically closed and non-staff forum users are prevented from replying. Forum users may request topics be unlocked by raising a "**Something Else**" flag against the topic.
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When a reopen request flag is received, it should be reviewed to determine whether reopening the topic would be appropriate.
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**Note:** User Notes are generated by [flags](#automated-system-submitted-flags) submitted by automated systems. These flags are regularly false positives. So be cautious in assigning importance to User Notes written by the `@system` user.
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**Note:** User Notes are generated by [flags](#automated-system-submitted-flags) submitted by automated systems. These flags are regularly false positives. So be cautious in assigning importance to User Notes written by the **`@system`** user.
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This shows the user's posts, which can be used to find unreported inappropriate behavior (e.g., cross-posting, [spam](#delete-spam)).
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1. Open the user's profile page. This can be accessed by clicking their user name, then the user name in the profile preview popup.
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- If any of their posts have been deleted, there will be a black bar at the top of the user profile "Summary" page with a **"deleted posts"** link. Click that link to see the deleted posts.
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- If any of their posts have been deleted, there will be a black bar at the top of the user profile "**Summary**" page with a "**deleted posts**" link. Click that link to see the deleted posts.
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- Click the **"Activity"** tab to see their other posts.
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<aname="ip-lookup"></a>
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Some additional information relevant to forum moderator procedures:
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- Glossary of terms: https://meta.discourse.org/t/discourse-new-user-guide/96331#basic-terms-used-by-discourse-nomenclature
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- Explanation of Trust Levels (TL): https://blog.discourse.org/2018/06/understanding-discourse-trust-levels/
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- Video about handling flags: https://meta.discourse.org/t/video-how-to-moderate-posts/136440
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-**Glossary of terms**: https://meta.discourse.org/t/discourse-new-user-guide/96331#basic-terms-used-by-discourse-nomenclature
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-**Explanation of Trust Levels (TL)**: https://blog.discourse.org/2018/06/understanding-discourse-trust-levels/
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-**Video about handling flags**: https://meta.discourse.org/t/video-how-to-moderate-posts/136440
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