no possibility to log in to cs #10788
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In the lab environment after a power failure and a restart of the whole thing, we lost the ability to log in to cs (via ui but cmk doesn't work either). The management server works, there are no errors in the logs, the admin login and password are accepted but logging in takes forever. cmk doesn't list anything. I don't know how to diagnose something like this? Maybe someone has encountered something similar, version 4.19.0. Is it possible to start VM without access to cs? |
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Replies: 4 comments 7 replies
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As you mention power failure @PPisz , what is the state of the database+content? |
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Everything seems to be in perfect condition, we restored db from backup just in case. Cache cleared etc. Server seems to work ok, system VMs started, only login doesn't work. |
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does cmk/cloudmonkey work ? |
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No, it doesn't work. |
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Then somethong wrong during mgmt service startup. Any Exception ? |
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There is only one exception in the early launch phase: 2025-04-29 21:37:22,119 INFO [c.c.c.ClusterManagerImpl] (main:null) (logid:) Start configuring cluster manager : ClusterManagerImpl After that there are no more rare errors |
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@PPisz , it sounds something is off in the data , most likely due to the forced/uncontrolled shutdown. |
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Yes, mark it as removed or delete the record |
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@PPisz did you try either Wei’s sugestion or mine? (and what was the outcome?) |
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Removing the faulty records from the db did not help, unfortunately we cannot determine when it stopped working. This is a small environment with a dozen or so VMs, we decided to set up CS again and export the VM volumes from ceph and import them to CS. |
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ok, good workaround. too bad it was needed. I don’t think we will get closer to the root cause with this one. |
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@PPisz , it sounds something is off in the data , most likely due to the forced/uncontrolled shutdown.
It seems to me you should shutdown the management servers and then in the mshost table in the db, cleanup the record for 192.168.10.11 by setting the state to “Down”. Could you try that?