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try this #1114 (reply in thread) |
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We've just set up TacticalRMM, but we are unable to install any agents. It will always show a message saying
Unable to download the mesh agent from the RMM
.It's also not possible to log in to MeshCentral, it always says the credentials are incorrect. I did already try disabling and reenabling
Sync Mesh Perms with TRMM
, but that did not make any difference.Running
/rmm/api/env/bin/python /rmm/api/tacticalrmm/manage.py check_mesh
, it tells me thatyou are using a custom mesh device group name. The name in TRMMs Global Settings > MeshCentral must match a MeshCentral group exactly.
- We have never changed this setting, however.I have also noticed that while there is a reference to MongoDB on the Troubleshooting page (
sudo systemctl status mongod.service
), the service is completely nonexistant on my machine.I have also already tried to do an
./update.sh --force
.One thing that went wrong during installation is that I accidentally supplied an incorrectly formatted certificate, causing nginx to crash on startup. After replacing the certificate and restarting nginx, I was able to log in to the UI. I am unsure whether this might have had any repercussions for the install script.
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