Live chat in AC Contact Channel Analytics

[ilove2git]

Hi,

I couldn't see contact record with live chat in AC Contact Channel Analytics where voice call records are there. But the live chat connection can be found in AC Contact Channel. Is there any problem here or does current CTI in salesforce support to demonstrate live chat record in AC Contact Channel Analytics just like voice call? Thanks

[ledgerama]

I'd like to know this as well.

[Urwan10]

I'd like to know this as well