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Updated Make & GHL Integration page (#88)
* Create knowledgebase.mdx * Update link * Update knowledgebase.mdx * Video update * Updating video * Update knowledgebase.mdx * Content and navigation update * Updated Make & GHL docs
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‎GHL.mdx

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---
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title: "How to Connect Vapi with GHL"
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title: "How to Connect Vapi with Make & GHL"
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sidebarTitle: "Make & GHL Integration"
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---
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Vapi's GHL/Make Tools integration allows you to directly import your GHL workflows and Make scenarios into Vapi as Tools. This enables you to create voicebots that can trigger your favorite app integrations and automate complex workflows using voice commands.
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## What are GHL/Make Tools?
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GHL (GoHighLevel) workflows and Make scenarios are powerful automation tools that allow you to connect and integrate various apps and services. With the GHL/Make Tools integration, you can now bring these automations into Vapi and trigger them using voice commands.
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## How does the integration work?
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1. **Import workflows and scenarios**: Navigate to the [Tools section](https://dashboard.vapi.ai/tools) in your Vapi dashboard and import your existing GHL workflows and Make scenarios.
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2. **Add Tools to your assistants**: Once imported, you can add these Tools to your AI assistants, enabling them to trigger the automations based on voice commands.
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3. **Trigger automations with voice**: Your AI assistants can now understand voice commands and execute the corresponding GHL workflows or Make scenarios, allowing for seamless voice-enabled automation.
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## Setting up the GHL/Make Tools integration
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1. **Create a GHL workflow or Make scenario**: Design your automation in GHL or Make, connecting the necessary apps and services.
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2. **Import the workflow/scenario into Vapi**: In the Vapi dashboard, navigate to the Tools section and click on "Import." Select the GHL workflow or Make scenario you want to import.
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3. **Configure the Tool**: Provide a name and description for the imported Tool, and map any required input variables to the corresponding Vapi entities (e.g., extracted from user speech).
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4. **Add the Tool to your assistant**: Edit your AI assistant and add the newly imported Tool to its capabilities. Specify the voice commands that should trigger the Tool.
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5. **Test the integration**: Engage with your AI assistant using the specified voice commands and verify that the corresponding GHL workflow or Make scenario is triggered successfully.
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## Use case examples
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### Booking appointments with AI callers
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- Import a GHL workflow that handles appointment booking
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- Configure the workflow to accept appointment details (date, time, user info) from Vapi
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- Add the Tool to your AI assistant, allowing it to book appointments based on voice commands
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### Updating CRMs with voice-gathered data
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- Import a Make scenario that updates your CRM with customer information
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- Map the scenario's input variables to entities extracted from user speech
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- Enable your AI assistant to gather customer information via voice and automatically update your CRM
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### Real Estate: Automated Property Information Retrieval
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- Import a Make scenario that retrieves property information from your MLS (Multiple Listing Service) or real estate database
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- Configure the scenario to accept a property address or MLS ID as input
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- Add the Tool to your AI assistant, allowing potential buyers to request property details using voice commands
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- Your AI assistant can then provide key information about the property, such as price, square footage, number of bedrooms/bathrooms, and amenities
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### Healthcare/Telehealth: Appointment Reminders and Prescription Refills
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- Import a GHL workflow that sends appointment reminders and handles prescription refill requests
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- Configure the workflow to accept patient information and appointment/prescription details from Vapi
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- Add the Tool to your AI assistant, enabling patients to request appointment reminders or prescription refills using voice commands
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- Your AI assistant can confirm the appointment details, send reminders via SMS or email, and forward prescription refill requests to the appropriate healthcare provider
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### Restaurant Ordering: Custom Order Placement and Delivery Tracking
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- Import a Make scenario that integrates with your restaurant's online ordering system and delivery tracking platform
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- Configure the scenario to accept customer information, order details, and delivery preferences from Vapi
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- Add the Tool to your AI assistant, allowing customers to place custom orders and track their delivery status using voice commands
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- Your AI assistant can guide customers through the ordering process, suggest menu items based on preferences, and provide real-time updates on the order status and estimated delivery time
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## Best practices
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- Break down complex automations into smaller, focused workflows or scenarios for better maintainability
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- Use clear and concise naming conventions for your imported Tools and their input variables
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- Thoroughly test the integration to ensure reliable performance and accurate data passing
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- Keep your GHL workflows and Make scenarios up to date to reflect any changes in the connected apps or services
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## Troubleshooting
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- If a Tool is not triggering as expected, verify that the voice commands are correctly configured and the input variables are properly mapped
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- Check the Vapi logs and the GHL/Make execution logs to identify any errors or issues in the automation flow
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- Ensure that the necessary API credentials and permissions are correctly set up in both Vapi and the integrated apps/services
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By leveraging Vapi's GHL/Make Tools integration, you can create powerful voice-enabled automations and streamline your workflows, all without extensive coding. Automate tasks, connect your favorite apps, and unlock the full potential of voice AI with Vapi.
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## Get Support
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Join our Discord to connect with other developers & connect with our team:
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<CardGroup cols={2}>
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<Card
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title="Join Our Discord"
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icon="discord"
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iconType="solid"
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color="#5A65EA"
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href="https://discord.gg/pUFNcf2WmH"
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>
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Connect with our team & other developers using Vapi.
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</Card>
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<Card
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title="Email Support"
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icon="mailbox"
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iconType="solid"
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color="#7a7f85"
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href="mailto:support@vapi.ai"
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>
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Send our support team an email.
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</Card>
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</CardGroup>
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Here are some video tutorials that will guide you on how to use Vapi with services like Make and GoHighLevel:
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<div class="video-grid">

‎knowledgebase.mdx

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---
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title: "Creating Custom Knowledge Bases for Your Voice AI Assistants"
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sidebarTitle: "Knowledge Base"
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description: "Learn how to create and integrate custom knowledge bases into your voice AI assistants."
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---
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import AssistantSetupInboundAccordionGroup from "/snippets/quickstart/dashboard/assistant-setup-inbound.mdx";
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import GetAPhoneNumberSnippet from "/snippets/quickstart/phone/get-a-phone-number.mdx";
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import { Image } from "/snippets/images/images.mdx";
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<iframe
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width="560"
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height="315"
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src="https://www.youtube.com/embed/i5mvqC5sZxU"
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title="Vapi's Knowledge Base"
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frameborder="0"
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allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture"
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allowfullscreen
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></iframe>
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## **What is Vapi's Knowledge Base?**
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Our Knowledge Base is a collection of custom documents that contain information on specific topics or domains. By integrating a Knowledge Base into your voice AI assistant, you can enable it to provide more accurate and informative responses to user queries.
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### **Why Use a Knowledge Base?**
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Using a Knowledge Base with your voice AI assistant offers several benefits:
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* **Improved accuracy**: By integrating custom documents into your assistant, you can ensure that it provides accurate and up-to-date information to users.
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* **Enhanced capabilities**: A Knowledge Base enables your assistant to answer complex queries and provide detailed responses to user inquiries.
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* **Customization**: With a Knowledge Base, you can tailor your assistant's responses to specific domains or topics, making it more effective and informative.
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## **How to Create a Knowledge Base**
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To create a Knowledge Base, follow these steps:
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### **Step 1: Upload Your Documents**
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Navigate to Overview > Documents and upload your custom documents in Markdown, PDF, plain text, or Microsoft Word (.doc and .docx) format to Vapi's Knowledge Base.
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<Image src="https://cdn.hashnode.com/res/hashnode/image/upload/v1715628063841/rSrWDQ6YM.png" alt="Adding documents to your Knowledge Base" />
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### **Step 2: Create an Assistant**
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Create a new assistant in Vapi and, on the right sidebar menu, select the document you've just added to the Knowledge Base feature.
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<Image src="https://cdn.hashnode.com/res/hashnode/image/upload/v1715628223370/e18L04yRk-.png" alt="Adding documents to your assistant" />
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### **Step 3: Configure Your Assistant**
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Customize your assistant's system prompt to utilize the Knowledge Base for responding to user queries.
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## **Best Practices for Creating Effective Knowledge Bases**
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* **Organize Your documents**: Organize your documents by topic or category to ensure that your assistant can quickly retrieve relevant information.
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* **Use Clear and concise language**: Use clear and concise language in your documents to ensure that your assistant can accurately understand and respond to user queries.
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* **Keep your documents up-to-date**: Regularly update your documents to ensure that your assistant provides the most accurate and up-to-date information.
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<Tip>
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For more information on creating effective Knowledge Bases, check out our tutorial on [Best Practices for Knowledge Base Creation](https://youtu.be/i5mvqC5sZxU).
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</Tip>
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By following these guidelines, you can create a comprehensive Knowledge Base that enhances the capabilities of your voice AI assistant and provides valuable information to users.

‎mint.json

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"pages": [
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{
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"group": "How Vapi Works",
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"pages": ["quickstart", "how-vapi-works"]
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"pages": ["quickstart", "how-vapi-works", "knowledgebase"]
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},
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{
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"group": "Pricing",

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