Subject: Issues Integrating MS Teams with Rocket.Chat via Microsoft Teams Bridge & Webhooks

[ShahwaizM]

Hello Rocket.Chat Team,

I attempted to integrate Microsoft Teams with Rocket.Chat to achieve the following:

Receive messages from the Live Chat Widget into a Teams Channel.
Reply from Teams, and have the response delivered back to the Live Chat Widget via Rocket.Chat acting as a middleware.
I followed the setup using:

Microsoft Teams Bridge App
Webhooks (Incoming & Outgoing)
Issues Faced:
Messages from the chat widget were not successfully delivered to Microsoft Teams.
Replies from Microsoft Teams were not relayed back to the chat widget.
The webhook setup didn’t seem to trigger properly between Rocket.Chat and Teams.
No clear error logs indicating where the failure occurred.
Expected Behavior:
Live chat messages should be forwarded to the designated Teams channel.
Replies from Teams should be sent back to Rocket.Chat and then displayed on the Live Chat widget.
Steps Taken to Troubleshoot:
Verified webhook URLs in both Rocket.Chat and Microsoft Teams.
Ensured correct permissions and bot setup in Teams.
Checked Rocket.Chat logs, but didn’t find any significant errors.
Suggestions & Questions:
Does the Microsoft Teams Bridge App fully support Live Chat message routing?
Are there additional configurations or APIs needed for a seamless two-way communication setup?
Any plans for improved integration between Rocket.Chat and Teams for real-time chat support?
Would love to hear any insights from the team or community on making this integration work effectively.

Thanks!

[reetp]

This is a support question.

Please follow up on your question here and provide some information.

https://forums.rocket.chat/t/ms-teams-integration-not-working/21573

[DenisBessa]

After spending significant time investigating this issue, here's the solution to your question:

For Rocket.Chat to receive messages, your application needs to listen to events coming from Microsoft Teams.

It's important to note that this is actually a paid service. Despite Rocket.Chat's documentation mentioning 500 free messages, it appears you still need a paid subscription.

To properly integrate with Rocket.Chat, you need to link the application created in Microsoft Entra ID to an Azure subscription.

You can accomplish this by following this tutorial: https://learn.microsoft.com/en-us/graph/metered-api-setup