Infinite loading loop on Ubuntu Desktop Client

[LvckyAPI]

Description:

Every time when I update the Rocket.Chat e.g.: from 6.11.1 to 6.12.1, many employees were sent in to an infinite loading loop. You can't fix with, restart, force reload (with forget and without).

To fix it, we have to delete the desktop-client via snap, and install it again.

sudo snap remove rocketchat-desktop && sudo snap install rocketchat-desktop

Steps to reproduce:

1. Open Rocket.Chat Desktop Client
2. Update Server
3. Look at Desktop Client

Expected behavior:

Seeing Chats, Groups etc

Actual behavior:

Infinite loading loop

Server Setup Information:

• Version of Rocket.Chat Server: 6.12.1
• Operating System: Ubuntu 22.04.5 LTS
• Deployment Method: Server Docker, desktop client Snap
• Number of Running Instances: 1
• MongoDB Version: 6.0

Client Setup Information

• Desktop App or Browser Version: 4.1.0
• Operating System: Ubuntu 24.04.1 LTS

Additional context

****@***-ThinkPad-L13:~$ neofetch
            .-/+oossssoo+/-.               ****@***-ThinkPad-L13 
        `:+ssssssssssssssssss+:`           ----------------------------- 
      -+ssssssssssssssssssyyssss+-         OS: Ubuntu 24.04.1 LTS x86_64 
    .ossssssssssssssssssdMMMNysssso.       Host: 21AB001VGE ThinkPad L13 Gen 2a 
   /ssssssssssshdmmNNmmyNMMMMhssssss/      Kernel: 6.8.0-41-generic 
  +ssssssssshmydMMMMMMMNddddyssssssss+     Uptime: 7 hours, 37 mins 
 /sssssssshNMMMyhhyyyyhmNMMMNhssssssss/    Packages: 2632 (dpkg), 61 (snap) 
.ssssssssdMMMNhsssssssssshNMMMdssssssss.   Shell: bash 5.2.21 
+sssshhhyNMMNyssssssssssssyNMMMysssssss+   Resolution: 1920x1200 
ossyNMMMNyMMhsssssssssssssshmmmhssssssso   DE: GNOME 46.0 
ossyNMMMNyMMhsssssssssssssshmmmhssssssso   WM:
+sssshhhyNMMNyssssssssssssyNMMMysssssss+   WM Theme: 
.ssssssssdMMMNhsssssssssshNMMMdssssssss.   Theme: 
 /sssssssshNMMMyhhyyyyhdNMMMNhssssssss/    Icons: 
  +sssssssssdmydMMMMMMMMddddyssssssss+     Terminal: gnome-terminal 
   /ssssssssssshdmNNNNmyNMMMMhssssss/      CPU: AMD Ryzen 7 PRO 5850U with Radeon Graphics (16) @ 4.507GHz 
    .ossssssssssssssssssdMMMNysssso.       GPU: AMD ATI Radeon Vega Series / Radeon Vega Mobile Series 
      -+sssssssssssssssssyyyssss+-         Memory: 9289MiB / 14803MiB 
        `:+ssssssssssssssssss+:`
            .-/+oossssoo+/-.                                       
                                                                   

Relevant logs:

[reetp]

Please always ask in the forums or open.rocket.chat as most issues are support and not bugs.

So this is a client issue, not a server issue?

In which case it really belongs here:

https://github.com/RocketChat/Rocket.Chat.Electron

To try and nail your issue I'd also try the deb instead of the snap as a test and make sure you dump the cache which often causes this.

https://github.com/RocketChat/Rocket.Chat.Electron/releases

[LvckyAPI]

To try and nail your issue I'd also try the deb instead of the snap as a test and make sure you dump the cache which often causes this.

You can't fix with, restart, force reload (with forget and without).

I already said, a cache clear does not work.

[jeanfbrito]

Force reload should fix the issue, as the application is stuck on the loading because of the cache.
When it happen again can you please send here the errors from console?

[altring]

the same issue.

[reetp]

the same issue.

This is a pointless response. It tells the developers nothing.

See this for some clue on properly reporting issues:

https://gist.github.com/reetp/a66149d5f060f260643a353ca7067a98#still-stuck

Please provide some server details and client details.

Have you tried to clear the client cache and force a reload as above??

If you have and the issue persists where are your logs?

[altring]

Force reload should fix the issue, as the application is stuck on the loading because of the cache. When it happen again can you please send here the errors from console?

How do I perform force reload for snap version?

[jeanfbrito]

Right click on the server icon: 

…

On Thu, Oct 3, 2024 at 11:11 AM Viktor S ***@***.***> wrote: Force reload should fix the issue, as the application is stuck on the loading because of the cache. When it happen again can you please send here the errors from console? How do I perform force reload for snap version? — Reply to this email directly, view it on GitHub <#2945 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AAI7PCRA5DHL4XN77H5VV7TZZVF7TAVCNFSM6AAAAABOKITUYSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGOJRGUZDMMZRGQ> . You are receiving this because you commented.Message ID: ***@***.***>

-- Atenciosamente, Jean Brito.

[altring]

[> > the same issue.

This is a pointless response. It tells the developers nothing.

See this for some clue on properly reporting issues:

https://gist.github.com/reetp/a66149d5f060f260643a353ca7067a98#still-stuck

Please provide some server details and client details.

Have you tried to clear the client cache and force a reload as above??

If you have and the issue persists where are your logs?
installed: 6.12.1 (1628) 406MB - snap version

](RocketChat/Rocket.Chat#33425)

[altring]

Right click on the server icon: [image: image.png]
…
On Thu, Oct 3, 2024 at 11:11 AM Viktor S @.> wrote: Force reload should fix the issue, as the application is stuck on the loading because of the cache. When it happen again can you please send here the errors from console? How do I perform force reload for snap version? — Reply to this email directly, view it on GitHub <#2945 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAI7PCRA5DHL4XN77H5VV7TZZVF7TAVCNFSM6AAAAABOKITUYSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGOJRGUZDMMZRGQ . You are receiving this because you commented.Message ID: @.>
-- Atenciosamente, Jean Brito.

I cannot see anything:

[jeanfbrito]

[altring]

Unfortunately I cannot do that as I cannot get to this screen.
All I have after entering my credentials is :

[reetp]

Please stop jumping about everywhere and stick to the right repo for your issue. You will end up being ignored.

How do I perform force reload for snap version?

Is this related to a snap client or a snap server?

This issue is for the client:

Infinite loading loop on Ubuntu Desktop Client

Have you tested on both a client and browser? Is the problem the same on all clients?

If it is then it is likely a server issue which you have already opened at 33425 as you mentioned above.

If it ONLY occurs on a snap installed client then this may be correct issue - this was for Ubuntu - in which case you need to give some proper client details - OS, version, Rocket client version etc.

[jeanfbrito]

Unfortunately I cannot do that as I cannot get to this screen. All I have after entering my credentials is :

Where is the rest of the application? There is a window around the server view.

[reetp]

Where is the rest of the application? There is a window around the server view.

I'd have a look at his bug #33425