desktop app cannot start after installation

[tianle8888]

Search before asking

• I had searched in the issues and found no similar issues.

Operating System

• macOS
• Windows
• Linux

Operating System Version

windows11 23h2

It happens on the web browser too?

No, it just happens on the Desktop app

Rocket.Chat Desktop App Version

3.9.15

Rocket.Chat Server Version

6.9.3

Describe the bug

desktop app cannot start after installation
use 4.0.1 3.9.15 Replace the version and install it with the same effect
Currently, only one computer has been found to have this phenomenon
This computer can use Rocket.chat normally through a web browser

How to Reproduce

1, install app
2,open app
3,You can see the process running in the task manager
4，Unable to see any interface display

Describe your Expected behavior

No response

Anything else

No response

Are you willing to submit a code contribution?

• Yes, I am willing to submit a Pull Request!

[burnettb317]

Does it help to say I have the same issue? windows 11 pro 23H2; was using rocket 4.0.0 then tried updating to 4.1.1 still same. I WFH and go in to office often and it started one day while in the office was fine in the morning, then after leaving and coming back (had to sign-on after screen lock) no rocket window anymore and tried many things to revive (restart, reinstall, not shown in alt-tab list of apps, not in lower right tray, shows up in task mgr., etc. etc.)

[burnettb317]

I just tried removing the cache and reinstalling it...

1. Uninstalled Rocket (using Windows add/remove apps)
2. cleaned up: (removed):
   C:\Users%user%\AppData\Local\Programs\rocketchat
   C:\Users%user%\AppData\Roaming\Rocket.Chat
3. reinstalling with 4.1.1.0 msi...

I have a GUI and lost all settings, but I have a GUI... logged in; it is there......

So, during installation, when asked to remove/save profile info, would that have done the same thing?