USER ALERT ISSUE

[bgraves49]

Hello,

I have an issue with a user not receiving either text messages and/or calls.

He uses t-mobile, ID attached below. He is getting alerts with his phone application thought.

I have confirmed that when he calls the phone number it works fine recognizing him and that the 800# is saved in his contacts.

https://app.resgrid.com/User/Home/EditUserProfile?userId=D70C1C64-88CF-4E76-AD1C-B00D85764D93