[Components] Hep Scout - Added new triggers (#16444)

Author: jcortes

components/help_scout/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@pipedream/help_scout",
-  "version": "0.1.0",
+  "version": "0.1.1",
   "description": "Pipedream Help Scout Components",
   "main": "help_scout.app.mjs",
   "keywords": [

components/help_scout/sources/common/base.mjs

@@ -32,6 +32,14 @@ export default {
     getExtraData() {
       return {};
     },
+    getMetadata(body) {
+      const ts = Date.parse(new Date());
+      return {
+        id: `${body.id}-${ts}`,
+        summary: this.getSummary(body),
+        ts: ts,
+      };
+    },
   },
   hooks: {
     async activate() {
@@ -70,12 +78,7 @@ export default {
       }
     }
 
-    const ts = Date.parse(new Date());
-    this.$emit(body, {
-      id: body.id,
-      summary: this.getSummary(body),
-      ts: ts,
-    });
+    this.$emit(body, this.getMetadata(body));
 
     return this.http.respond({
       status: 200,

components/help_scout/sources/new-agent-reply-instant/new-agent-reply-instant.mjs

@@ -0,0 +1,25 @@
+import common from "../common/base.mjs";
+
+export default {
+  ...common,
+  key: "help_scout-new-agent-reply-instant",
+  name: "New Agent Reply (Instant)",
+  description: "Emit new event when an agent replies to a conversation.",
+  version: "0.0.1",
+  type: "source",
+  dedupe: "unique",
+  methods: {
+    ...common.methods,
+    getEventType() {
+      return [
+        "convo.agent.reply.created",
+      ];
+    },
+    getSummary(body) {
+      const agentName = body.assignee
+        ? `${body.assignee.firstName} ${body.assignee.lastName}`
+        : "Agent";
+      return `New agent reply from ${agentName} in conversation: ${body.subject}`;
+    },
+  },
+};

components/help_scout/sources/new-agent-reply-instant/test-event.mjs

@@ -0,0 +1,55 @@
+export default {
+  "id": 1755285700,
+  "type": "reply",
+  "folderId": 98775,
+  "mailboxId": 76544,
+  "number": 2571,
+  "status": "active",
+  "state": "published",
+  "subject": "Need help with my account",
+  "preview": "Hello John, I've reviewed the additional information you sent...",
+  "createdAt": "2025-04-24T13:45:23Z",
+  "modifiedAt": "2025-04-24T14:35:45Z",
+  "closedAt": null,
+  "closedBy": null,
+  "threadCount": 5,
+  "source": {
+    "type": "email",
+    "via": "agent"
+  },
+  "tags": [
+    "account",
+    "customer"
+  ],
+  "primaryCustomer": {
+    "id": 298473,
+    "email": "customer@example.com",
+    "firstName": "John",
+    "lastName": "Doe"
+  },
+  "assignee": {
+    "id": 149254,
+    "email": "agent@company.com",
+    "firstName": "Support",
+    "lastName": "Agent"
+  },
+  "cc": [],
+  "bcc": [],
+  "threads": [
+    {
+      "id": 98254745,
+      "type": "reply",
+      "status": "active",
+      "state": "published",
+      "author": {
+        "id": 149254,
+        "email": "agent@company.com",
+        "type": "user",
+        "firstName": "Support",
+        "lastName": "Agent"
+      },
+      "text": "Hello John, I've reviewed the additional information you sent and have updated your account accordingly. Your account settings should now be working as expected. Let me know if you have any other questions!",
+      "createdAt": "2025-04-24T14:35:45Z"
+    }
+  ]
+};

components/help_scout/sources/new-conversation-assigned-instant/new-conversation-assigned-instant.mjs

@@ -6,7 +6,7 @@ export default {
   key: "help_scout-new-conversation-assigned-instant",
   name: "New Conversation Assigned (Instant)",
   description: "Emit new event when a conversation is assigned to an agent. [See the documentation](https://developer.helpscout.com/)",
-  version: "0.0.1",
+  version: "0.0.2",
   type: "source",
   dedupe: "unique",
   methods: {

components/help_scout/sources/new-conversation-created-instant/new-conversation-created-instant.mjs

@@ -6,7 +6,7 @@ export default {
   key: "help_scout-new-conversation-created-instant",
   name: "New Conversation Created (Instant)",
   description: "Emit new event when a new conversation is created.",
-  version: "0.0.1",
+  version: "0.0.2",
   type: "source",
   dedupe: "unique",
   methods: {

components/help_scout/sources/new-customer-instant/new-customer-instant.mjs

@@ -6,7 +6,7 @@ export default {
   key: "help_scout-new-customer-instant",
   name: "New Customer Added (Instant)",
   description: "Emit new event when a new customer is added.",
-  version: "0.0.1",
+  version: "0.0.2",
   type: "source",
   dedupe: "unique",
   methods: {

components/help_scout/sources/new-customer-reply-instant/new-customer-reply-instant.mjs

@@ -0,0 +1,22 @@
+import common from "../common/base.mjs";
+
+export default {
+  ...common,
+  key: "help_scout-new-customer-reply-instant",
+  name: "New Customer Reply (Instant)",
+  description: "Emit new event when a customer replies to a conversation.",
+  version: "0.0.1",
+  type: "source",
+  dedupe: "unique",
+  methods: {
+    ...common.methods,
+    getEventType() {
+      return [
+        "convo.customer.reply.created",
+      ];
+    },
+    getSummary(body) {
+      return `New customer reply from ${body.primaryCustomer?.email} in conversation: ${body.subject}`;
+    },
+  },
+};

components/help_scout/sources/new-customer-reply-instant/test-event.mjs

@@ -0,0 +1,55 @@
+export default {
+  "id": 1755285686,
+  "type": "customer",
+  "folderId": 98775,
+  "mailboxId": 76544,
+  "number": 2571,
+  "status": "active",
+  "state": "published",
+  "subject": "Need help with my account",
+  "preview": "Hi, I've submitted additional information as requested...",
+  "createdAt": "2025-04-24T13:45:23Z",
+  "modifiedAt": "2025-04-24T14:30:12Z",
+  "closedAt": null,
+  "closedBy": null,
+  "threadCount": 4,
+  "source": {
+    "type": "email",
+    "via": "customer"
+  },
+  "tags": [
+    "account",
+    "customer"
+  ],
+  "primaryCustomer": {
+    "id": 298473,
+    "email": "customer@example.com",
+    "firstName": "John",
+    "lastName": "Doe"
+  },
+  "assignee": {
+    "id": 149254,
+    "email": "agent@company.com",
+    "firstName": "Support",
+    "lastName": "Agent"
+  },
+  "cc": [],
+  "bcc": [],
+  "threads": [
+    {
+      "id": 98254732,
+      "type": "customer",
+      "status": "active",
+      "state": "published",
+      "author": {
+        "id": 298473,
+        "email": "customer@example.com",
+        "type": "customer",
+        "firstName": "John",
+        "lastName": "Doe"
+      },
+      "text": "Hi, I've submitted additional information as requested. Please let me know if you need anything else.",
+      "createdAt": "2025-04-24T14:30:12Z"
+    }
+  ]
+};

components/help_scout/sources/new-note-created-instant/new-note-created-instant.mjs

@@ -0,0 +1,22 @@
+import common from "../common/base.mjs";
+
+export default {
+  ...common,
+  key: "help_scout-new-note-created-instant",
+  name: "New Note Created (Instant)",
+  description: "Emit new event when a note is added to a conversation.",
+  version: "0.0.1",
+  type: "source",
+  dedupe: "unique",
+  methods: {
+    ...common.methods,
+    getEventType() {
+      return [
+        "convo.note.created",
+      ];
+    },
+    getSummary(body) {
+      return `New note created in conversation: ${body.subject}`;
+    },
+  },
+};

components/help_scout/sources/new-note-created-instant/test-event.mjs

@@ -0,0 +1,55 @@
+export default {
+  "id": 1755285724,
+  "type": "note",
+  "folderId": 98775,
+  "mailboxId": 76544,
+  "number": 2571,
+  "status": "active",
+  "state": "published",
+  "subject": "Need help with my account",
+  "preview": "Internal note: Customer has been having issues since last week...",
+  "createdAt": "2025-04-24T13:45:23Z",
+  "modifiedAt": "2025-04-24T14:40:10Z",
+  "closedAt": null,
+  "closedBy": null,
+  "threadCount": 6,
+  "source": {
+    "type": "web",
+    "via": "note"
+  },
+  "tags": [
+    "account",
+    "customer"
+  ],
+  "primaryCustomer": {
+    "id": 298473,
+    "email": "customer@example.com",
+    "firstName": "John",
+    "lastName": "Doe"
+  },
+  "assignee": {
+    "id": 149254,
+    "email": "agent@company.com",
+    "firstName": "Support",
+    "lastName": "Agent"
+  },
+  "cc": [],
+  "bcc": [],
+  "threads": [
+    {
+      "id": 98254760,
+      "type": "note",
+      "status": "active",
+      "state": "published",
+      "author": {
+        "id": 149254,
+        "email": "agent@company.com",
+        "type": "user",
+        "firstName": "Support",
+        "lastName": "Agent"
+      },
+      "text": "Internal note: Customer has been having issues since last week. I've checked with the product team and this should be resolved with the next update. Don't mention the upcoming update to the customer yet.",
+      "createdAt": "2025-04-24T14:40:10Z"
+    }
+  ]
+};