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[Components] Hep Scout - Added new triggers
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8 files changed

+235
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lines changed

‎components/help_scout/package.json

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{
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"name": "@pipedream/help_scout",
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"version": "0.1.0",
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"version": "0.1.1",
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"description": "Pipedream Help Scout Components",
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"main": "help_scout.app.mjs",
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"keywords": [

‎components/help_scout/sources/new-agent-reply-instant/new-agent-reply-instant.mjs

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import common from "../common/base.mjs";
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export default {
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...common,
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key: "help_scout-new-agent-reply-instant",
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name: "New Agent Reply (Instant)",
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description: "Emit new event when an agent replies to a conversation.",
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version: "0.0.1",
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type: "source",
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dedupe: "unique",
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methods: {
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...common.methods,
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getEventType() {
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return [
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"convo.agent.reply.created",
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];
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},
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getSummary(body) {
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const agentName = body.assignee
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? `${body.assignee.firstName} ${body.assignee.lastName}`
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: "Agent";
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return `New agent reply from ${agentName} in conversation: ${body.subject}`;
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},
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},
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};

‎components/help_scout/sources/new-agent-reply-instant/test-event.mjs

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export default {
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"id": 1755285700,
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"type": "reply",
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"folderId": 98775,
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"mailboxId": 76544,
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"number": 2571,
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"status": "active",
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"state": "published",
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"subject": "Need help with my account",
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"preview": "Hello John, I've reviewed the additional information you sent...",
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"createdAt": "2025-04-24T13:45:23Z",
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"modifiedAt": "2025-04-24T14:35:45Z",
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"closedAt": null,
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"closedBy": null,
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"threadCount": 5,
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"source": {
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"type": "email",
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"via": "agent"
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},
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"tags": [
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"account",
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"customer"
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],
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"primaryCustomer": {
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"id": 298473,
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"email": "customer@example.com",
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"firstName": "John",
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"lastName": "Doe"
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},
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"assignee": {
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"id": 149254,
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"email": "agent@company.com",
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"firstName": "Support",
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"lastName": "Agent"
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},
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"cc": [],
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"bcc": [],
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"threads": [
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{
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"id": 98254745,
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"type": "reply",
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"status": "active",
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"state": "published",
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"author": {
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"id": 149254,
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"email": "agent@company.com",
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"type": "user",
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"firstName": "Support",
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"lastName": "Agent"
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},
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"text": "Hello John, I've reviewed the additional information you sent and have updated your account accordingly. Your account settings should now be working as expected. Let me know if you have any other questions!",
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"createdAt": "2025-04-24T14:35:45Z"
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}
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]
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};

‎components/help_scout/sources/new-customer-reply-instant/new-customer-reply-instant.mjs

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import common from "../common/base.mjs";
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export default {
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...common,
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key: "help_scout-new-customer-reply-instant",
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name: "New Customer Reply (Instant)",
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description: "Emit new event when a customer replies to a conversation.",
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version: "0.0.1",
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type: "source",
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dedupe: "unique",
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methods: {
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...common.methods,
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getEventType() {
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return [
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"convo.customer.reply.created",
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];
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},
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getSummary(body) {
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return `New customer reply from ${body.primaryCustomer?.email} in conversation: ${body.subject}`;
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},
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},
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};

‎components/help_scout/sources/new-customer-reply-instant/test-event.mjs

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export default {
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"id": 1755285686,
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"type": "customer",
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"folderId": 98775,
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"mailboxId": 76544,
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"number": 2571,
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"status": "active",
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"state": "published",
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"subject": "Need help with my account",
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"preview": "Hi, I've submitted additional information as requested...",
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"createdAt": "2025-04-24T13:45:23Z",
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"modifiedAt": "2025-04-24T14:30:12Z",
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"closedAt": null,
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"closedBy": null,
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"threadCount": 4,
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"source": {
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"type": "email",
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"via": "customer"
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},
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"tags": [
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"account",
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"customer"
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],
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"primaryCustomer": {
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"id": 298473,
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"email": "customer@example.com",
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"firstName": "John",
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"lastName": "Doe"
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},
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"assignee": {
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"id": 149254,
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"email": "agent@company.com",
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"firstName": "Support",
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"lastName": "Agent"
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},
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"cc": [],
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"bcc": [],
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"threads": [
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{
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"id": 98254732,
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"type": "customer",
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"status": "active",
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"state": "published",
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"author": {
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"id": 298473,
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"email": "customer@example.com",
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"type": "customer",
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"firstName": "John",
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"lastName": "Doe"
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},
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"text": "Hi, I've submitted additional information as requested. Please let me know if you need anything else.",
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"createdAt": "2025-04-24T14:30:12Z"
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}
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]
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};

‎components/help_scout/sources/new-note-created-instant/new-note-created-instant.mjs

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import common from "../common/base.mjs";
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export default {
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...common,
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key: "help_scout-new-note-created-instant",
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name: "New Note Created (Instant)",
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description: "Emit new event when a note is added to a conversation.",
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version: "0.0.1",
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type: "source",
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dedupe: "unique",
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methods: {
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...common.methods,
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getEventType() {
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return [
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"convo.note.created",
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];
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},
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getSummary(body) {
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return `New note created in conversation: ${body.subject}`;
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},
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},
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};

‎components/help_scout/sources/new-note-created-instant/test-event.mjs

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export default {
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"id": 1755285724,
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"type": "note",
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"folderId": 98775,
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"mailboxId": 76544,
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"number": 2571,
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"status": "active",
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"state": "published",
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"subject": "Need help with my account",
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"preview": "Internal note: Customer has been having issues since last week...",
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"createdAt": "2025-04-24T13:45:23Z",
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"modifiedAt": "2025-04-24T14:40:10Z",
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"closedAt": null,
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"closedBy": null,
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"threadCount": 6,
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"source": {
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"type": "web",
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"via": "note"
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},
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"tags": [
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"account",
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"customer"
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],
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"primaryCustomer": {
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"id": 298473,
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"email": "customer@example.com",
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"firstName": "John",
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"lastName": "Doe"
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},
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"assignee": {
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"id": 149254,
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"email": "agent@company.com",
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"firstName": "Support",
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"lastName": "Agent"
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},
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"cc": [],
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"bcc": [],
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"threads": [
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{
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"id": 98254760,
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"type": "note",
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"status": "active",
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"state": "published",
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"author": {
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"id": 149254,
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"email": "agent@company.com",
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"type": "user",
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"firstName": "Support",
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"lastName": "Agent"
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},
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"text": "Internal note: Customer has been having issues since last week. I've checked with the product team and this should be resolved with the next update. Don't mention the upcoming update to the customer yet.",
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"createdAt": "2025-04-24T14:40:10Z"
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}
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]
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};

‎pnpm-lock.yaml

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