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SokolovskyiKmichelle0927
SokolovskyiK
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michelle0927
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[ACTIONS] Freshdesk. Add update-ticket and SET actions (#16450)
* Add update ticket action and set actions * Ammend * Ammend * Fix after QA * versions * pnpm-lock.yaml --------- Co-authored-by: michelle0927 <michellelbergero@hotmail.com>
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‎components/freshdesk/actions/assign-ticket-to-agent/assign-ticket-to-agent.mjs

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import freshdesk from "../../freshdesk.app.mjs";
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export default {
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key: "freshdesk-assign-ticket-to-agent",
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name: "Assign Ticket to Agent",
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description: "Assign a Freshdesk ticket to a specific agent. [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
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version: "0.0.1",
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type: "action",
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props: {
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freshdesk,
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ticketId: {
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propDefinition: [
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freshdesk,
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"ticketId",
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],
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},
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responder_id: {
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propDefinition: [
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freshdesk,
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"agentId",
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],
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},
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},
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async run({ $ }) {
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const ticketName = await this.freshdesk.getTicketName(this.ticketId);
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const response = await this.freshdesk._makeRequest({
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$,
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method: "PUT",
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url: `/tickets/${this.ticketId}`,
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data: {
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responder_id: this.responder_id,
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},
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});
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$.export("$summary",
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`Ticket "${ticketName}" (ID: ${this.ticketId}) assigned to agent ${this.responder_id}`);
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return response;
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},
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};

‎components/freshdesk/actions/assign-ticket-to-group/assign-ticket-to-group.mjs

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import freshdesk from "../../freshdesk.app.mjs";
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export default {
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key: "freshdesk-assign-ticket-to-group",
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name: "Assign Ticket to Group",
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description: "Assign a Freshdesk ticket to a specific group [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
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version: "0.0.1",
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type: "action",
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props: {
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freshdesk,
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ticketId: {
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propDefinition: [
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freshdesk,
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"ticketId",
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],
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},
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group_id: {
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propDefinition: [
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freshdesk,
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"groupId",
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],
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},
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},
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async run({ $ }) {
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const ticketName = await this.freshdesk.getTicketName(this.ticketId);
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const response = await this.freshdesk._makeRequest({
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$,
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method: "PUT",
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url: `/tickets/${this.ticketId}`,
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data: {
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group_id: this.group_id,
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},
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});
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$.export("$summary",
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`Ticket "${ticketName}" (ID: ${this.ticketId}) assigned to group ${this.group_id}`);
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return response;
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},
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};

‎components/freshdesk/actions/close-ticket/close-ticket.mjs

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import freshdesk from "../../freshdesk.app.mjs";
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export default {
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key: "freshdesk-close-ticket",
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name: "Close Ticket",
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description: "Set a Freshdesk ticket's status to 'Closed'. [See docs](https://developers.freshdesk.com/api/#update_a_ticket)",
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version: "0.0.1",
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type: "action",
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props: {
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freshdesk,
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ticketId: {
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propDefinition: [
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freshdesk,
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"ticketId",
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],
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},
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},
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async run({ $ }) {
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const CLOSED_STATUS = 5; // Freshdesk status code for 'Closed'
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const response = await this.freshdesk._makeRequest({
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$,
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method: "PUT",
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url: `/tickets/${this.ticketId}`,
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data: {
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status: CLOSED_STATUS,
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},
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});
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$.export("$summary", `Ticket ${this.ticketId} closed successfully`);
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return response;
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},
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};

‎components/freshdesk/actions/create-company/create-company.mjs

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key: "freshdesk-create-company",
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name: "Create a Company",
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description: "Create a company. [See the documentation](https://developers.freshdesk.com/api/#create_company)",
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version: "0.0.3",
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version: "0.0.4",
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type: "action",
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props: {
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freshdesk,

‎components/freshdesk/actions/create-contact/create-contact.mjs

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key: "freshdesk-create-contact",
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name: "Create a Contact",
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description: "Create a contact. [See the documentation](https://developers.freshdesk.com/api/#create_contact)",
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version: "0.0.3",
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version: "0.0.4",
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type: "action",
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props: {
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freshdesk,

‎components/freshdesk/actions/create-ticket/create-ticket.mjs

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key: "freshdesk-create-ticket",
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name: "Create a Ticket",
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description: "Create a ticket. [See the documentation](https://developers.freshdesk.com/api/#create_ticket)",
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version: "0.0.4",
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version: "0.0.5",
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type: "action",
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props: {
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freshdesk,

‎components/freshdesk/actions/get-ticket/get-ticket.mjs

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key: "freshdesk-get-ticket",
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name: "Get Ticket Details",
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description: "Get details of a Ticket. [See the documentation](https://developers.freshdesk.com/api/#view_a_ticket)",
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version: "0.1.1",
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version: "0.1.2",
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type: "action",
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props: {
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freshdesk,

‎components/freshdesk/actions/list-all-tickets/list-all-tickets.mjs

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name: "List Tickets",
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description:
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"Fetch up to 100 tickets according to the selected filters. [See the documentation](https://developers.freshdesk.com/api/#list_all_tickets)",
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version: "0.2.1",
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version: "0.2.2",
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type: "action",
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props: {
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freshdesk,

‎components/freshdesk/actions/set-ticket-priority/set-ticket-priority.mjs

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import freshdesk from "../../freshdesk.app.mjs";
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export default {
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key: "freshdesk-set-ticket-priority",
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name: "Set Ticket Priority",
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description: "Update the priority of a ticket in Freshdesk [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
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version: "0.0.1",
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type: "action",
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props: {
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freshdesk,
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ticketId: {
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propDefinition: [
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freshdesk,
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"ticketId",
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],
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},
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ticketPriority: {
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propDefinition: [
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freshdesk,
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"ticketPriority",
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],
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},
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},
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async run({ $ }) {
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const ticketName = await this.freshdesk.getTicketName(this.ticketId);
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const response = await this.freshdesk._makeRequest({
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$,
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method: "PUT",
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url: `/tickets/${this.ticketId}`,
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data: {
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priority: this.ticketPriority,
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},
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});
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const priorityLabels = {
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1: "Low",
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2: "Medium",
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3: "High",
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4: "Urgent",
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};
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const priorityLabel = priorityLabels[this.ticketPriority] || this.ticketPriority;
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$.export("$summary",
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`Ticket ${ticketName} (ID: ${this.ticketId}) priority updated to "${priorityLabel}".`);
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return response;
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},
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};

‎components/freshdesk/actions/set-ticket-status/set-ticket-status.mjs

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import freshdesk from "../../freshdesk.app.mjs";
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export default {
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key: "freshdesk-set-ticket-status",
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name: "Set Ticket Status",
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description: "Update the status of a ticket in Freshdesk [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
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version: "0.0.1",
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type: "action",
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props: {
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freshdesk,
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ticketId: {
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propDefinition: [
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freshdesk,
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"ticketId",
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],
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},
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ticketStatus: {
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propDefinition: [
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freshdesk,
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"ticketStatus",
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],
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},
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},
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async run({ $ }) {
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const ticketName = await this.freshdesk.getTicketName(this.ticketId);
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const response = await this.freshdesk._makeRequest({
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$,
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method: "PUT",
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url: `/tickets/${this.ticketId}`,
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data: {
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status: this.ticketStatus,
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},
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});
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const statusLabels = {
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2: "Open",
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3: "Pending",
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4: "Resolved",
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5: "Closed",
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};
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const statusLabel = statusLabels[this.ticketStatus] || this.ticketStatus;
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$.export(
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"$summary",
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`Ticket "${ticketName}" (ID: ${this.ticketId}) status updated to "${statusLabel}".`,
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);
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return response;
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},
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};

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