[User story] Wingman helps customer to track orders #8
Description
Agents:
- Bob, user that wants to reach customer support.
- Wingman, chatbot that will assist Bob during chat.
Story:
- Given Bob has reached out Wingman customer support.
- Given Bob asks a question about the status of his order.
- Wingman answers with the status of Bob's order and give him the tracking link of his order.
Possibilities to find out the order of Bob:
- Bob specifies the order number in his message. Example: "hello, where is my order ? Order number: XXXXX".
- Bob is logged, so we have access to his orders and we can find it.
- Bob isn't logged and and did not give us his order number. Wingman will ask Bob to give us his order number. Example: "Hello, yes I will help you to find out where is your order. First, you can give my the order number ? Thank you."
Example of conversation:
