[User story] Wingman needs to answer questions related to FAQ, TOS, ... #7
Description
Agents:
- Bob, user that wants to reach customer support.
- Wingman, chatbot that will assist Bob during chat.
Story:
- Given Bob has reached out Wingman customer support.
- Given Bob asks information about FAQ, TOS, Shipping price, Return of product, ...
- Wingman answers to Bob's question.
Important
If wingman can't find the answer to Bob's question, it must not invent a false answer. It needs to answer with a message like that : "I don't have the answer to your question, do you want to be redirected to customer support ?"
Example of question:
- What is the price of the shipping ?
- Is shipping free ?
- Is return of product free ?
- How many times do I have to return my order ?
- What courrier do you use to ship order ?
- What is shipping delay ?
- Are TVA included in price ?
- How to use a coupon code ?
- What are accepted payment method ?
- ...