hunting transmitter error #3086
Replies: 25 comments 16 replies
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Are all settings correct? |
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Thanks for your reply. I just went through these again (I set up
yesterday) and confirmed.
The only one I can't find in the re-check is disable battery optimization.
I recall setting that up yesterday but I can't find it again. I followed
the instructions to go to apps then xdrip+ but there's no "advanced" option
to select from within that menu. there is the option to allow xdrip to
change system settings, which is currently not permitted but i can select
…On Sun, Sep 17, 2023 at 9:42 AM Navid ***@***.***> wrote:
Are all settings correct?
https://navid200.github.io/xDrip/docs/G6-Recommended-Settings.html
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I just found it and confirmed that battery usage is unrestricted. So all
settings seem correct
On Sun, Sep 17, 2023 at 12:29 PM David Freudenthal ***@***.***>
wrote:
… Thanks for your reply. I just went through these again (I set up
yesterday) and confirmed.
The only one I can't find in the re-check is disable battery
optimization. I recall setting that up yesterday but I can't find it
again. I followed the instructions to go to apps then xdrip+ but there's no
"advanced" option to select from within that menu. there is the option to
allow xdrip to change system settings, which is currently not permitted but
i can select
On Sun, Sep 17, 2023 at 9:42 AM Navid ***@***.***> wrote:
> Are all settings correct?
> https://navid200.github.io/xDrip/docs/G6-Recommended-Settings.html
>
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Does Dexcom app work? |
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yes it has worked fine I uninstalled before I started xdrip per
instruction
…On Sun, Sep 17, 2023, 12:44 PM Navid ***@***.***> wrote:
Does Dexcom app work?
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per pic, it looks like it connected to capture a few hours BG history but I
don't think it ever read in real time
On Sun, Sep 17, 2023, 12:29 PM David Freudenthal ***@***.***>
wrote:
… Thanks for your reply. I just went through these again (I set up
yesterday) and confirmed.
The only one I can't find in the re-check is disable battery
optimization. I recall setting that up yesterday but I can't find it
again. I followed the instructions to go to apps then xdrip+ but there's no
"advanced" option to select from within that menu. there is the option to
allow xdrip to change system settings, which is currently not permitted but
i can select
On Sun, Sep 17, 2023 at 9:42 AM Navid ***@***.***> wrote:
> Are all settings correct?
> https://navid200.github.io/xDrip/docs/G6-Recommended-Settings.html
>
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What happens if you swipe right, to go to the classic status page, and tap on forget device? |
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forget devices is in grey and does not change when I select it. I'll see if
anything happens
…On Sun, Sep 17, 2023, 1:32 PM Navid ***@***.***> wrote:
What happens if you swipe right, to go to the classic status page, and tap
on forget device?
Then, go back to the G5/G6/G7 status page and wait for a pair request.
After you approve, will it work then?
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In that case, go to Android settings and look under previously connected or connected devices. Forget all Dexcom-related devices. |
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just sent pics of both status screens
On Sun, Sep 17, 2023, 1:36 PM David Freudenthal ***@***.***>
wrote:
… forget devices is in grey and does not change when I select it. I'll see
if anything happens
On Sun, Sep 17, 2023, 1:32 PM Navid ***@***.***> wrote:
> What happens if you swipe right, to go to the classic status page, and
> tap on forget device?
> Then, go back to the G5/G6/G7 status page and wait for a pair request.
> After you approve, will it work then?
>
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yup just did that, makes sense. is there a way to prompt xdrip to pair?
…On Sun, Sep 17, 2023, 1:39 PM Navid ***@***.***> wrote:
In that case, go to Android settings and look under previously connected
or connected devices. Forget all Dexcom-related devices.
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After you forget devices, it will show a pair request in up to 5 minutes. |
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Unless it is already paired with Dexcom app on another device? |
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what if I just gave up on this sensor and tried with a new one?
…On Sun, Sep 17, 2023, 1:45 PM Navid ***@***.***> wrote:
Unless it is already paired with Dexcom app on another device?
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oh I did earlier in the day before writing selected stop sensor but it's
still showing the code for the sensor I originally entered
On Sun, Sep 17, 2023, 1:48 PM David Freudenthal ***@***.***>
wrote:
… what if I just gave up on this sensor and tried with a new one?
On Sun, Sep 17, 2023, 1:45 PM Navid ***@***.***> wrote:
> Unless it is already paired with Dexcom app on another device?
>
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You enter the 4-digit code from the inserter as the transmitter ID. The transmitter ID is under settings. |
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yup I did that yesterday. later today when I have access to a new sensor I
can try again and see if that works
…On Sun, Sep 17, 2023, 1:53 PM Navid ***@***.***> wrote:
You enter the 4-digit code from the inserter as the transmitter ID. The
transmitter ID is under settings.
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I'm not sure what you mean. But, it's up to you. |
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I thought the next step was to try with a new sensor but don't presently
have access to another one.
…On Sun, Sep 17, 2023, 1:58 PM Navid ***@***.***> wrote:
I'm not sure what you mean. But, it's up to you.
I wanted to figure out why your system right now is not working. You just
mentioned that the user id is of the previous sensor.
Why? Fix it.
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I have limited cell service right now which is why I'm delayed in
responding to you. copying in Ken who has better service. if there's
something else you're advising doing right now other than starting with a
new sensor (which I can only do later) please let me know. thanks
On Sun, Sep 17, 2023, 2:16 PM David Freudenthal ***@***.***>
wrote:
… I thought the next step was to try with a new sensor but don't presently
have access to another one.
On Sun, Sep 17, 2023, 1:58 PM Navid ***@***.***> wrote:
> I'm not sure what you mean. But, it's up to you.
> I wanted to figure out why your system right now is not working. You just
> mentioned that the user id is of the previous sensor.
> Why? Fix it.
>
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You have posted a single G5/G6 G7 status page. it shows an inserter code of 6470. Is that the code from the sensor you are using right now? |
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yes but as I said I tried to stop that sensor earlier today. nothing
changed when I did that
…On Sun, Sep 17, 2023, 2:21 PM Navid ***@***.***> wrote:
You have posted a single G5/G6 G7 status page. it shows an inserter code
of 6470. Is that the code from the sensor you are using right now?
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What do you mean stop. You don't stop a G7. Why would you? |
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there is an option in xdrip to stop sensor. I believe I selected that this
morning when I was trying to get it to work but drip is still showing 6470
as connected. you directed me in this string to forget prior dexcom
Bluetooth connections which I did
…On Sun, Sep 17, 2023, 2:25 PM Navid ***@***.***> wrote:
What do you mean stop. You don't stop a G7. Why would you?
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The problem with what is on the status page is that it is showing hunting for transmitter, which means there is no connectivity. I am happy to leave this al.one because it is very hard to communicate. |
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my apologies if my replies are unclear. I would be grateful for your
continued help to get this working and will follow any directions you
offer. thank you
…On Sun, Sep 17, 2023, 3:00 PM Navid ***@***.***> wrote:
The problem with what is on the status page is that it is showing hunting
for transmitter, which means there is no connectivity.
I wanted you to forget device to see if you get a pair request.
But, you said the transmitter id was wrong.
Then, you said you are uploading more pages. But, I saw nothing new.
I still don't know if 6470 is the device you have on or the previous
device.
I am happy to leave this al.one because it is very hard to communicate.
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Is 6470 from the current device you have on now? |
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On Sun, Sep 17, 2023, 3:17 PM David Freudenthal ***@***.***>
wrote:
… my apologies if my replies are unclear. I would be grateful for your
continued help to get this working and will follow any directions you
offer. thank you
On Sun, Sep 17, 2023, 3:00 PM Navid ***@***.***> wrote:
> The problem with what is on the status page is that it is showing hunting
> for transmitter, which means there is no connectivity.
> I wanted you to forget device to see if you get a pair request.
> But, you said the transmitter id was wrong.
> Then, you said you are uploading more pages. But, I saw nothing new.
> I still don't know if 6470 is the device you have on or the previous
> device.
>
> I am happy to leave this al.one because it is very hard to communicate.
>
> —
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that's the only one I have entered. it's still on and has got five days left
…On Sun, Sep 17, 2023, 3:19 PM Navid ***@***.***> wrote:
Is 6470 from the current device you have one now?
Or, is 6470 the one you used previously?
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So, Dexcom app works fine. But, when you uninstall it, xDrip shows hunting transmitter? |
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With the Dexcom app uninstalled, please enable detail logging as explained here: https://navid200.github.io/xDrip/docs/Dexcom/OB1Debug.html Wait 15 minutes. Then, you can switch back to Dexcom app and wait for feedback. |
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yes
…On Sun, Sep 17, 2023, 3:22 PM Navid ***@***.***> wrote:
So, Dexcom app works fine. But, when you uninstall it, xDrip shows hunting
transmitter?
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will do thanks
…On Sun, Sep 17, 2023, 3:26 PM Navid ***@***.***> wrote:
With the Dexcom app uninstalled, please enable detail logging as explained
here: https://navid200.github.io/xDrip/docs/Dexcom/OB1Debug.html
Wait 15 minutes.
Then, upload logs as explained and enter an identifying note.
Then, post here with the identifying note so that the person who receives
the logs can find this thread to see the description.
Then, you can switch back to Dexcom app and wait for feedback.
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sorry couldn't follow these instructions. Is there another way to try
again to try to reset to give it another chance to get the transmitter
connected? I understand I can't start a new sensor until the transmitter
has connected
…On Sun, Sep 17, 2023 at 3:26 PM Navid ***@***.***> wrote:
With the Dexcom app uninstalled, please enable detail logging as explained
here: https://navid200.github.io/xDrip/docs/Dexcom/OB1Debug.html
Wait 15 minutes.
Then, upload logs as explained and enter an identifying note.
Then, post here with the identifying note so that the person who receives
the logs can find this thread to see the description.
Then, you can switch back to Dexcom app and wait for feedback.
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If Dexcom app works fine, so should xDrip as long as the settings are correct.. I explained how you can submit a report and wait for feedback. |
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ok I have gone through the instructions again. Please advise where I will
find auto configure
…On Sun, Sep 17, 2023 at 5:21 PM Navid ***@***.***> wrote:
If Dexcom app works fine, so should xDrip as long as the settings are
correct..
You said all settings were correct and xDrip was not working.
Then, we need a report so that we can fix it.
I explained how you can submit a report and wait for feedback.
The feedback either will explain to you what you have done wrong, or offer
a new xDrip release to try. But, none of that is going to happen if you
don't submit logs as explained.
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the instructions direct me to use xdrip auto configure to scan the code,
but I can't find that
On Sun, Sep 17, 2023 at 5:31 PM David Freudenthal ***@***.***>
wrote:
… ok I have gone through the instructions again. Please advise where I will
find auto configure
On Sun, Sep 17, 2023 at 5:21 PM Navid ***@***.***> wrote:
> If Dexcom app works fine, so should xDrip as long as the settings are
> correct..
> You said all settings were correct and xDrip was not working.
> Then, we need a report so that we can fix it.
>
> I explained how you can submit a report and wait for feedback.
> The feedback either will explain to you what you have done wrong, or
> offer a new xDrip release to try. But, none of that is going to happen if
> you don't submit logs as explained.
>
> —
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Use the main menu (hamburger menu) at the top left of the main screen and tap on Settings. |
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submitted
…On Sun, Sep 17, 2023, 6:04 PM Navid ***@***.***> wrote:
Use the main menu (hamburger menu) at the top left of the main screen and
tap on Settings.
You will see Auto Configure with a QR code icon beside it.
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Thanks |
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Letting you know that Xdrip began working. When I reinstalled Dexcom as you
directed I didn't remove Xdrip. Seven hours ago, Xdrip picked up the
transmitter and Dexcom stopped doing so.
Tthe only change I am aware of is I had removed the Xdrip watch face at
about the time the app started working again. As previously reported,
that's what happened when I initially installed the app; it was working
until I installed the Xdrip watch face on my Galaxy Classic 4. I have now
uninstalled the Dexcom app and reinstalled the Xdrip watch face. So far
both are functioning.
I'll write if it stops again.
…On Sun, Sep 17, 2023, 7:44 PM Navid ***@***.***> wrote:
Thanks
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I am setting up xdrip for first time. I thought I had connected, and xdrip showed a few hours of bg history but can't get past "hunting transmitter" message.
Devices are
as follows: Dexcom G7, Samsung Galaxy S10 (Android version 12)
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