Add additional information for troubleshooting based on the [nceas help document](https://help.nceas.ucsb.edu/NCEAS/Computing/rstudio_server.html) - [ ] let the user know to login via the terminal `yourusername@datateam.nceas.ucsb.edu` - [ ] follow the instructions given - [ ] find and copy the pid (the first 4-5 digit number after your name) - [ ] type the following in the terminal: `kill paste_the_copied_pid`