Merge pull request #9615 from MicrosoftDocs/main

Multiple updates

Author: Cloud-Writer

Outlook/Client/clienttoc/toc.yml

@@ -273,6 +273,8 @@
           href: ../performance/cannot-open-word-documents-or-excel-spreadsheets.md
         - name: Can't start Outlook in cached mode or create a profile
           href: ../performance/cannot-start-outlook-in-cached-mode-or-create-profile.md
+        - name: Collect performance and network traces
+          href: ../performance/collect-performance-trace.md
         - name: Crashes after installing language packs
           href: ../performance/outlook-2016-crash-event-1000.md
         - name: Error when you copy MSG email message files in Outlook containing multiple attachments or recipients

Outlook/Client/performance/collect-performance-trace.md

@@ -0,0 +1,43 @@
+---
+title: Collect a Performance Trace in New Outlook for Windows
+description: Provides guidance to collect performance and network traces in new Outlook for Windows.
+author: cloud-writer
+ms.author: meerak
+manager: dcscontentpm
+audience: ITPro
+ms.topic: troubleshooting
+ms.custom: 
+  - sap:Errors, Crashes, and Performance
+  - Outlook for Windows
+  - CSSTroubleshoot
+ms.reviewer: caithart
+appliesto: 
+  - New Outlook for Windows
+search.appverid: MET150
+ms.date: 08/27/2025
+---
+# Collect a performance trace in new Outlook for Windows
+
+If you contact Microsoft Support to troubleshoot issues that affect new Outlook for Windows, you might be asked to collect a performance trace, a network trace or both. To collect these traces, use the Outlook icon in your system tray, and save the files to your local computer.
+
+The Outlook icon provides the following options to collect a trace.
+
+| Options | Description |
+|--|--|
+| Start Performance Trace | Start monitoring performance indicators, and continue until stopped manually.<br><br>After the trace collection starts, this option changes to **Stop Performance Tracing**. |
+| Record Perf Trace for 1 min | Monitor performance indicators for one minute, and then stop automatically.<br><br>This option might be useful to troubleshoot an unresponsive application to make sure that the trace is saved automatically. |
+| Start Network Trace | Start capturing network logs, and continue until stopped manually.<br><br>After the trace collection starts, this option changes to **Stop Network Tracing**. |
+
+To collect and access a trace, follow these steps:
+
+1. To start a trace, right-click the Outlook icon in the system tray, and then select the appropriate option.
+
+2. After you reproduce the issue, right-click the Outlook icon again, and then select the appropriate option to stop the trace.
+
+3. To access the trace files, open File Explorer, and then navigate to **%localappdata%\Microsoft\Olk\Feedback\Traces**.
+
+   The file name of a trace uses the following format: **WebviewTrace_\<TraceType_n_yyyymmdd_hhmmSSss>.json**
+
+   For example: **WebviewTrace_Performance_1_20250324_215740833.json**
+
+If you're on the phone with Microsoft Support, and you're asked to share the trace files, navigate to **Help** > **Get Diagnostics**, and then select the **Send diagnostics** button. Provide the displayed Support ID so that the Support agent can access the trace information that you collected.