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support/azure/azure-storage/files/connectivity/files-troubleshoot-smb-connectivity.md

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@@ -4,8 +4,8 @@ description: Troubleshoot problems connecting to and accessing SMB Azure file sh
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services: storage
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ms.service: azure-file-storage
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ms.custom: sap:Connectivity, devx-track-azurepowershell, linux-related-content
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ms.date: 02/04/2025
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ms.reviewer: kendownie, jarrettr, v-weizhu, v-six, hanagpal
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ms.date: 04/24/2025
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ms.reviewer: kendownie, jarrettr, v-weizhu, v-six, hanagpal, justingross
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---
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# Troubleshoot Azure Files connectivity and access issues (SMB)
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### <a id="error-64"></a> Error 64 when you mount an Azure file share
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When you try to mount a file share from on-premises or a different datacenter, you might receive the following error:
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When mounting a file share from on-premises or another datacenter, you might see the following error:
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- System error 64 has occurred. The specified network name is no longer available.
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> System error 64 has occurred. The specified network name is no longer available.
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#### Cause
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This most likely has to do with a proxy server or any other kind of NAT device in the datapath that is blocking the connection to map the Azure file share. Using the PowerShell cmdlet ```test-netconnection``` to test for connectivity on port 445 may still be successful.
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This issue is likely caused by a proxy server or another type of Network Address Translation (NAT) device in the datapath that blocks the connection to map the Azure file share. In this case, the PowerShell cmdlet `Test-NetConnection` still might test connectivity on port 445 successfully.
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#### Solution
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A network trace taken during a reproduction of the issue will show more information on where the error is originating from. In most cases you will need to work with your network/firewall administrators to allow this content to pass through the network device.
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To resolve this issue, reproduce it and collect a network trace to get more information about the error's origin. In most cases, you must work with your network/firewall administrator to allow the content to pass through the network device.
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### <a id="error-0x800704b3"></a> Failed with error code 0x800704b3
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