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# Troubleshoot Azure Files connectivity and access issues (SMB)
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@@ -137,17 +137,17 @@ Revert the `LmCompatibilityLevel` value to the default value of 3 in the followi
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### <aid="error-64"></a> Error 64 when you mount an Azure file share
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When you try to mount a file share from on-premises or a different datacenter, you might receive the following error:
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When mounting a file share from on-premises or another datacenter, you might see the following error:
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- System error 64 has occurred. The specified network name is no longer available.
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>System error 64 has occurred. The specified network name is no longer available.
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#### Cause
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This most likely has to do with a proxy server or any other kind of NAT device in the datapath that is blocking the connection to map the Azure file share. Using the PowerShell cmdlet ```test-netconnection``` to test for connectivity on port 445 may still be successful.
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This issue is likely caused by a proxy server or another type of Network Address Translation (NAT) device in the datapath that blocks the connection to map the Azure file share. In this case, the PowerShell cmdlet `Test-NetConnection` still might test connectivity on port 445 successfully.
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#### Solution
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A network trace taken during a reproduction of the issue will show more information on where the error is originating from. In most cases you will need to work with your network/firewall administrators to allow this content to pass through the network device.
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To resolve this issue, reproduce it and collect a network trace to get more information about the error's origin. In most cases, you must work with your network/firewall administrator to allow the content to pass through the network device.
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### <aid="error-0x800704b3"></a> Failed with error code 0x800704b3
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