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| 1 | +--- |
| 2 | +title: Win Key Remains Held in Local Session After Pressing Ctrl+Win+L in a Remote Session |
| 3 | +description: Addresses a problem with AVD where the Windows key remains held in the local session when using Ctrl+Win+L for live captions in a remote session. |
| 4 | +ms.date: 04/21/2025 |
| 5 | +manager: dcscontentpm |
| 6 | +audience: itpro |
| 7 | +ms.topic: troubleshooting |
| 8 | +ms.reviewer: jordanm,ievtushenkoa |
| 9 | +ms.custom: |
| 10 | +- sap:Azure Virtual Desktop\Remote Desktop Clients\Redirecting resources via the client |
| 11 | +- pcy:wincomm-user-experience |
| 12 | +--- |
| 13 | +# Windows key remains held in the local session after pressing Ctrl+Win+L in a remote session |
| 14 | + |
| 15 | +This article addresses a problem with Azure Virtual Desktop (AVD). After you press <kbd>Ctrl</kbd>+<kbd>Win</kbd>+<kbd>L</kbd> for live captions in a remote session, the Windows key remains held in the local session. |
| 16 | + |
| 17 | +## Symptoms |
| 18 | + |
| 19 | +Consider the following scenario: |
| 20 | + |
| 21 | +* You connect to a Windows 11-based remote computer by using the Microsoft Remote Desktop Client (MSRDC) or Windows App. |
| 22 | +* You enter full screen mode in the remote session. |
| 23 | +* You press <kbd>Ctrl</kbd>+<kbd>Win</kbd>+<kbd>L</kbd> to start live captions. |
| 24 | +* You release <kbd>Ctrl</kbd> and <kbd>L</kbd> first and then release the <kbd>Win</kbd> key. |
| 25 | +* You minimize or exit full screen mode of the remote session and return to the local desktop. |
| 26 | + |
| 27 | +In this scenario, the <kbd>Win</kbd> key is still held in the local session. If you press another key, Windows interprets it as you pressing the <kbd>Win</kbd> key along with that key. For example, if you press <kbd>I</kbd> at that moment, the **Settings** app opens. |
| 28 | + |
| 29 | +## Cause |
| 30 | + |
| 31 | +This behavior is due to a known limitation in Windows that is designed to prevent attempts to override the <kbd>Win</kbd>+<kbd>L</kbd> combination. When you use the <kbd>Win</kbd> key, certain key combinations are locked to prevent malicious use. |
| 32 | + |
| 33 | +## Workaround |
| 34 | + |
| 35 | +We recommend using one of the following workarounds: |
| 36 | + |
| 37 | +* Change the order in which the three keys are released. That is, after pressing <kbd>Ctrl</kbd>+<kbd>Win</kbd>+<kbd>L</kbd>, release the <kbd>L</kbd> or <kbd>Win</kbd> key before the <kbd>Ctrl</kbd> key. |
| 38 | +* Start live captions from the **Start** menu. You can just press and release the <kbd>Win</kbd> button to open the **Start** menu. |
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