Open Chat Messenger Tapping On Notification

[itajenglish]

Is it possible to open the messenger to the support chat after a user taps on a push notification when support replies to a user? Currently, the user will have to manually re-open the Gleap widget to see the latest message which isn't the best user experience and may be confusing.

[boehlerlukas]

Hey @itajenglish !

Yes it it, but it must be done manually for RN at the moment. With every push notification, we do send a payload with contextual info, that you can use to open the correct Gleap view.

For iOS (native) it works like this:
https://docs.gleap.io/ios/push-notifications/#handle-push-notifications-click

Right now you would need to manually implement this - though it's on the roadmap to be added to the RN SDK.