Tagging responses
In order to support the processing and synthesis of customer feedback, individual responses can be tagged. This allows for affinity mapping and other types of sorting, when reporting.
Within the "Responses" tab, uses can click "view" for an individual response then add a tag by typing in the text box.
https://touchpoints.app.cloud.gov/admin/forms/:form_id/responses/:response_id
Touchpoints will show all the tags in use by a given form underneath for users to select if they choose. Showing all the tags already in use can help increase awareness and drive consistency in reporting by avoiding slightly varying strings as responses.
Users can delete tags that were added if they choose to do so by selecting the trash can icon next to the tag.
When viewing a Form's Responses:
https://touchpoints.app.cloud.gov/admin/forms/:form_id/responses