Permissions

Users in Touchpoints have varying levels of permissions:

1. Globally, a user is either an Admin or not
2. Every user belongs to an Organization, and user may be made an Organization Manager
3. As a User relates to a Service, a User is either a Form Manager or Response Viewer

Roles

Roles based on a User's admin flag

• Admin - access to all aspects of Touchpoints System

Roles based on Service Permissions

• Form Manager - access to all aspects of a Form and its Responses
• Response Viewer - read-only access to a Form and its Responses

How do Personas map to Roles & Permissions?

• Admin has admin flag set
• Form Manager and Response Viewer can login, but do not have admin flag set
• Form Manager can login and has FormManager role in a UserRole record
• Response Viewer can login and has ResponseViewer role in a UserRole record
• Public users do not login

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For more detailed information on how each Persona can use Touchpoints, see the Use Cases.